Jovan Reid
Reid Quality Services LLC
Brandywine,MD
15
years of professional experience
Detail-oriented operations manager with a strong focus on customer service and leadership. Proven ability to enhance operational efficiency and implement effective protocols that increase client satisfaction.
Work History
Owner/Operator
8 Months- Managed daily operations to ensure high-quality service delivery.
- Developed and implemented customer service protocols to enhance client satisfaction.
- Trained staff on best practices for operational efficiency and safety standards.
- Oversaw inventory management, ensuring timely procurement of essential supplies.
- Maintained financial records, tracking expenses and revenue for budget accuracy.
- Established vendor relationships to secure competitive pricing and reliable service.
- Managed day-to-day business operations.
Firefighter EMT
14 Years- Responded to emergency calls, providing rapid assessment and intervention during fire incidents.
- Operated firefighting equipment, ensuring readiness and effectiveness for diverse emergency situations.
- Conducted fire prevention inspections, identifying hazards and recommending corrective actions to enhance safety.
- Collaborated with team members in training exercises, enhancing skills and operational readiness across the department.
- Mentored junior firefighters, fostering skill development and adherence to safety protocols within the team.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Skills
Emergency response
First aid certified
Medical response
Response procedures
Fire prevention
Fire suppression operations
Incident command system
Stakeholder engagement
Operations oversight
Emergency support
Operations management
Dependability
Inventory management
Vendor negotiation
Emergency medical training
Emergency management
Crisis management
Operational efficiency
Strategic planning
Communication coordination
Safety compliance
Customer education
Client support strategies
Crisis communication
Operational maintenance
Relationship management
Dependable and reliable
Stress tolerance and resilience
Crisis management procedures
Radio communication proficiency
Risk management
Client engagement
Operational leadership
Timeline
Owner/Operator
Reid Quality Services LLC
11.2025 - CurrentRead More
Firefighter EMT
Fairfax County Fire and Rescue Department
10.2011 - 10.2025Read More
Bethune-Cookman University
Bachelor of Science from Physical Education Teaching And Coaching
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