Amanda Pack
Jefferson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Owner/Operator
ATD Commercial Solutions
Dawsonville
07.2018 - 01.2023
- Started out as a small residential cleaning company. Grew into a large commercial cleaning company.
- Managed daily operations of commercial solutions business.
- Oversaw team performance and workflow efficiency.
- Developed and maintained client relationships for service continuity.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Patient Care Technician
Northside Hospital
Cumming
04.2013 - 07.2018
- Patient care
- Customer service
- Monitored vital signs and reported changes to nursing staff.
- Ekg
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families about care procedures.
- Collaborated with healthcare team to enhance patient care plans.
- Trained new staff on patient care protocols and safety procedures.
- Splinting and bandaging
- Charting/ documentation
EMT-Intermediate
Forsyth County
Cumming
06.2012 - 07.2017
- Driving ambulance
- Patient care
- IVs
- Emergency care
- Charting/ documentation
Medical Assistant
Northside Hospital
Dawsonville
01.2015 - 06.2017
- Patient care
- Vitals
- Charting/documentation
- Customer service
- Ekg
- Labs
- Xrays
Server
Buffalo Wild Wings
Clarksville
03.2012 - 07.2013
- Provided friendly service to guests in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
Firefighter/EMT
Lumpkin County
Dahlonega
04.2004 - 08.2008
- Fire suppression
- Emergency care
- Continuing education
- Customer service
- Charging/ documentation
Server
Beef 'O' Brady's
Dawson
01.2006 - 02.2008
- Delivered friendly service to guests in fast-paced dining environment.
- Guided customers through menu options and daily specials to enhance overall experience.
- Accurately took food and drink orders using electronic point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer inquiries and issues promptly and professionally.
- Prepared bills for guests and processed payments efficiently after meals.
- Assisted in training new servers on restaurant policies and procedures.
Education
Associate of Applied Science - Nursing
Lanier Technical College
Gainesville, GA07-2026
Certificate - Emergency Medicine
Lanier Technical College
Oakwood, GA06-2025
Firefighter I
Fire Academy
Macon, GA06-2004
Certificate - EM- Intermediate
Lanier Technical College
Oakwood, GA04-2004
Skills
- EMR Systems
- Triage
- Time management
- Medical scheduling
- Vital Signs
- Care coordination
- Client interaction
- Driving
- Critical Care Experience
- Supervising Experience
- Hospital Experience
- Electronic health records (EHR) management
- Health education and counseling
- Patient Care
- Commercial Cleaning
- Epic
- Patient care
- Emergency response
- EHR documentation
- Vital signs monitoring
- Customer service
- Team collaboration
- Conflict resolution
- Equipment maintenance
- Training and mentorship
- Staff training and development
- Cashflow management
- Regulatory compliance
- Cost management
- Human resources oversight
- Marketing strategy development
- Sales strategy development
- Performance analysis
- Staffing
- Financial planning
- Personnel management
- Hiring
- Budget development
- Preventative maintenance
- DOT compliance
- Business operations management
- Pricing strategy development
- Client relationship management
- Relationship management
- Human resources
- Emergency response readiness
- Strong work ethic
Timeline
Owner/Operator
ATD Commercial Solutions
07.2018 - 01.2023
Medical Assistant
Northside Hospital
01.2015 - 06.2017
Patient Care Technician
Northside Hospital
04.2013 - 07.2018
EMT-Intermediate
Forsyth County
06.2012 - 07.2017
Server
Buffalo Wild Wings
03.2012 - 07.2013
Server
Beef 'O' Brady's
01.2006 - 02.2008
Firefighter/EMT
Lumpkin County
04.2004 - 08.2008
Associate of Applied Science - Nursing
Lanier Technical College
Certificate - Emergency Medicine
Lanier Technical College
Firefighter I
Fire Academy
Certificate - EM- Intermediate
Lanier Technical College