Jovan Romer
Miami,FL
Summary
Dynamic leader with a proven track record at BurgerFi, adept in customer engagement and complex problem-solving. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction, employing both innovative strategies and attention to detail. Skilled in computer applications and fostering professional relationships, consistently exceeding sales targets and project milestones.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BurgerFi Associate
BurgerFi
07.2020 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved project delivery times with implementation of streamlined communication strategy.
- Led cross-functional team to launch new product line, meeting all project milestones.
Warehouse Worker
Perko Worldwide
06.2018 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Wendy’s Associate
Wendy's
09.2019 - 06.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Led cross-functional team to launch new product line, meeting all project milestones.
Roofing Laborer
Rich Core Roofing
07.2014 - 09.2016
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
- Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
- Enhanced team productivity by assisting with the repair and replacement of various roofing systems.
- Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Demonstrated adaptability in working with various roofing types such as asphalt shingles, metal, or slate for diverse projects requirements.
Education
Diploma -
Miami North Western High School
12 Ave Nw 71st04.2020
Skills
- Attention to Detail
- Computer Skills
- Time Management
- Customer interaction
- Leadership Qualities
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Oral communication
- Flexible Schedule
- Courteous and Professional
- Work Planning and Prioritization
- Client Engagement
Certification
Driver’s license class D
Timeline
BurgerFi Associate
BurgerFi
07.2020 - 09.2024
Wendy’s Associate
Wendy's
09.2019 - 06.2020
Warehouse Worker
Perko Worldwide
06.2018 - 09.2020
Roofing Laborer
Rich Core Roofing
07.2014 - 09.2016
Diploma -
Miami North Western High School