Jovan Salazar
Rio Rancho,United States
Summary
Motivated individual with a preference for collaborative work environments. Quick to grasp new concepts and always striving for excellence. Committed to continuous self-improvement and dedicated to achieving success despite past challenges.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Flagger
Albuquerque Roofing and Construction Company
2025.04 - Current
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
Budtender
Nm brief relief
- Assisted customers in selecting products based on their individual needs, which helped improve overall customer satisfaction and loyalty to the store.
- Educated clients about the different strains and their effects, leading to informed choices that enhanced their overall experience.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations, which contributed to a positive shopping environment for all customers.
- Collaborated with the management team to develop and implement sales promotions, resulting in a noticeable increase in foot traffic and sales during peak seasons.
Cook, Cashier, Host, Shift Leader
Dennys restaurant
- Prepared a wide variety of dishes during peak hours, which ensured customer satisfaction and loyalty by consistently delivering high-quality meals in a timely manner.
- Handled cash transactions accurately, helping to maintain the restaurant's financial integrity while providing friendly service that encouraged repeat visits.
- Welcomed and seated guests efficiently, which created a warm and inviting atmosphere that contributed to a 15% increase in customer retention during busy weekends.
- Led shifts by training new team members, helping to foster a collaborative environment and improve overall team performance, which resulted in a smoother operation and happier customers.
Shelter Support Aide
Family Endeavors
2025.04 - 2025.04
- Established foundational guidelines for Albuquerque's first homeless micro-pallet homes, which provided a supportive environment for individuals in recovery.
- Managed case management services effectively, streamlining support processes for individuals facing homelessness and helping them transition back into society successfully.
- Developed and implemented behavioral referral processes that connected clients to essential resources, ensuring they received the proper care and support they needed.
- Oversaw security protocols diligently, which created a safe environment for both clients and staff, allowing everyone to focus on recovery without distractions.
- Assisted individuals in creating personalized recovery plans, which empowered them to set and achieve meaningful goals during their reintegration process.
Shift Leader, crew member
Dunkin Donuts
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Home Health Aide
Conduent
2018.04 - 2023.10
- Provided compassionate care to elderly clients, ensuring their daily needs were met and enhancing their overall quality of life.
- Managed grooming and hygiene routines, which promoted comfort and dignity for clients.
- Coordinated grocery store trips, helping clients access nutritious food and maintain their independence.
- Assisted clients with bill payments, ensuring timely management of their finances to reduce stress.
- Organized transportation for clients to and from medical appointments, which facilitated better health outcomes and regular check-ups.
La quinta call center
Alorica
2017.07 - 2018.02
- Understanding customers frustration, executing proper assistance to the clients to get them where they want/need to be.
- Taking payments.
- Reversing payments.
- Building rapport.
Home Health Aide
New Choices Inc
2016.04 - 2018.03
- I took care of the elderly.
- Grooming and hygiene.
- Grocery store trips.
- Assisting paying bills.
- Taking to and from appointments.
Bartender
Fat Squirrel Pub & Grille
2016.02 - 2016.12
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cashier and Customer Service
LOT-A-BURGER
2014.04 - 2015.08
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cashier and Customer Service
Twisters
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Colorado Technical University-Online - Criminal Science
Colorado Technical University
Colorado Springs, COBachelor - Massage Therapy
Universal Therapeutic Massage Institute
Albuquerque, NM05.2022
GED -
Youth Development Inc
Albuquerque, NM05.2013
Skills
- Customer assistance
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- POS systems
- Attention to detail
- Returns processing
- Purchase assistance
- Order verification
- Loss prevention
- Liquor law compliance
- Data entry
- Credit card processing
Certification
- CPR Certification, Present
- ServSafe, 2023-05-01, 2026-05-01
- Drivers License
- Home Health Aide
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Present
- Work Permit: Authorized to work in the US for any employer.
- Availability: Anywhere, Authorized to work in the US for any employer
Timeline
Flagger
Albuquerque Roofing and Construction Company
2025.04 - Current
Shelter Support Aide
Family Endeavors
2025.04 - 2025.04
Home Health Aide
Conduent
2018.04 - 2023.10
La quinta call center
Alorica
2017.07 - 2018.02
Home Health Aide
New Choices Inc
2016.04 - 2018.03
Bartender
Fat Squirrel Pub & Grille
2016.02 - 2016.12
Cashier and Customer Service
LOT-A-BURGER
2014.04 - 2015.08
Budtender
Nm brief relief
Cook, Cashier, Host, Shift Leader
Dennys restaurant
Shift Leader, crew member
Dunkin Donuts
Cashier and Customer Service
Twisters
Colorado Technical University-Online - Criminal Science
Colorado Technical University
Bachelor - Massage Therapy
Universal Therapeutic Massage Institute
GED -
Youth Development Inc