Jovan Thompson
New York,NY
Summary
Experienced operations and quality assurance leader with 12+ years of progressive experience in aviation maintenance, safety-critical operations, and regulatory compliance. U.S. Army Aviation professional with extensive CH-47 aircraft maintenance, quality control inspections, preventive maintenance, and technical documentation experience. Proven ability to lead cross-functional teams, ensure mission readiness, and maintain compliance with safety standards, maintenance procedures, and operational regulations. Strong background in risk management, process improvement, logistics coordination, and workflow optimization in high-tempo environments. Demonstrated expertise in troubleshooting, problem-solving, equipment reliability, and continuous improvement to support operational efficiency and organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Control Officer
USARMY
01.2013 - 01.2026
- Conducted inspections to ensure compliance with quality standards and regulations.
- Analyzed test results to identify defects and recommend corrective actions.
- Developed training materials for new quality control staff, enhancing onboarding processes.
- Collaborated with production teams to implement process improvements, increasing efficiency.
Aviation Quality Engineering
USARMY
09.2009 - 08.2013
- Led aviation maintenance operations as a U.S. Army Sergeant, overseeing aircraft readiness, inspections, and maintenance workflows in a high-tempo operational environment
- Performed and supervised CH-47 aircraft maintenance, including scheduled and unscheduled inspections, preventive maintenance, troubleshooting, and repair verification
- Ensured compliance with technical manuals, safety standards, and regulatory requirements to maintain airworthiness and mission readiness
- Managed quality assurance processes, conducted technical inspections, and verified maintenance documentation accuracy and compliance
- Coordinated logistics and maintenance support operations, including parts tracking, workflow prioritization, and mission planning support
- Supervised and trained multidisciplinary maintenance teams, improving technical proficiency, safety adherence, and operational efficiency
Education
Bachelor of Science - Industrial Psychology
Methodist University
North CarolinaAviation Logistics School -
USARMY
Fort Eustis, VASkills
- Leadership and oversight
- Six Sigma methodology
- Experienced in Word, Excel, PowerPoint, and Outlook
- Industrial psychology expertise
- Maintenance and troubleshooting
- Logistics coordination
- Project execution management
- Employee development
- Helicopter Aircraft maintenance proficiency
- Quality assurance in aviation
- Proficient in safety regulations
Accomplishments
- Bachelor of Science in Psychology of I/O , Minor in Information Technology
- Army Achievement Medal (4 awards)
- Meritorious Unit Commendation
- Army Aviation Badge
- Afghanistan Campaign Medal with 4 Bronze Stars
- Army Good Conduct Medal (2 awards)
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Led aviation maintenance operations, quality assurance (QA/QC), and mission-critical support activities as a U.S. Army Sergeant with over 12 years of leadership experience in regulated, safety-sensitive environments, including combat operations.
- Directed quality assurance programs (QA/QC) and maintenance oversight processes to ensure safety compliance, reliability, and mission success.
- Trained, mentored, and developed multidisciplinary teams, improving technical proficiency, workforce performance, and operational efficiency.
Awards & Decorations
Certification
- General Radiotelephone Operator License
- May 2012 to Present
- General Radiotelephone Operator License (FCC)
- OSHA SST
- June 2025 to June 2030
- SST 30-Hour Construction Outreach, 8-Hour Fall Prevention, 2-Hour Drug and Alcohol Awareness
Additional Information
- Authorized to work in the United States for any employer
- U.S. Army Veteran with combat deployment experience
- Available for shift work and overtime
Timeline
Quality Control Officer
USARMY
01.2013 - 01.2026
Aviation Quality Engineering
USARMY
09.2009 - 08.2013
Bachelor of Science - Industrial Psychology
Methodist University
Aviation Logistics School -
USARMY