Jovan Wilder Marquez
Killeen,TX
Summary
Hard-working Business Administration major currently attending Central Texas College, with 2+ years of work experience. Aiming to leverage a proven knowledge of emergency response, patient relations, the safety and security of Texas, and public health administration skills to successfully fill the State Trooper role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
6
6
years of professional experience
Work History
Police Officer
Killeen Police Department
05.2022 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
Jail Officer
Williamson County Sheriff's Office
10.2021 - 05.2022
- Enforce rules and regulation to keep order within the jail
- Inspect bunks and jail too meet security standards
- Search inmates for any contraband
- Be able to communicate with fellow officers and higher rank
- Be able to write an incident report accurately, and precise
- Escort and transport inmates
- Be able to communicate with inmates in a particular way
- Respond to back up calls in a timely manner
- Conducted routine patrols throughout the facility to deter potential incidents of violence or disorderly conduct among inmates.
- Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
Cashier/Customer Service
HEB
12.2018 - 07.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Process merchandise returns and exchanges
- Compute and record totals of transactions
Direct Support Professional (DSP)
Austin State Supported Living Center
09.2020 - 02.2021
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
- Care for children who are disabled or who have sick or disabled parents
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation
Education
Business Administration -
Texas A&M Central texas
Killeens, County Cork06.2024
interdisciplinary studies - Business Administration
Central Texas College
Killeen, TX07.2022
Skills
- Customer service
- Security
- Time Management
- Communication
- Mental agility
- Integrity
- Adaptability
- Report writing
- Inmate supervision
- First aid and safety
- Integrity and honesty
- Conflict de-escalation
- Firearms handling
Timeline
Police Officer
Killeen Police Department
05.2022 - Current
Jail Officer
Williamson County Sheriff's Office
10.2021 - 05.2022
Direct Support Professional (DSP)
Austin State Supported Living Center
09.2020 - 02.2021
Cashier/Customer Service
HEB
12.2018 - 07.2021
Business Administration -
Texas A&M Central texas
interdisciplinary studies - Business Administration
Central Texas College
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