Jovan Wright
Orlando,FL
Summary
Experienced customer service professional with strong problem-solving and organizational skills. Demonstrates multitasking abilities and fast learning aptitude. Poised to make immediate contributions to customer service team. Proficient in effective communication with customers through various channels. Strives to deliver world-class service in every interaction. Proactively stays up-to-date on all products and promotions, ensuring comprehensive product knowledge.
Overview
18
18
years of professional experience
Work History
Aircraft Fueler/Operations
Menzies Aviation
Orlando, FL
05.2021 - Current
- Follow GOAA, Federal, State, and Local Government rules and safety rules
- Report to Airlines Operations Manager to complete the fuel load requested
- Assist Flight Crew-members with Fuel gallons for coordinated trip
- Team player, Reliable, and effectiveness worker
- Documented increase in customer retention by delivering a fully-integrated customer service solution
- Exceptional communication skills with the ability to remain calm and convincing in negative situations
Mentor
IHOPE Mentoring
Orlando, FL
03.2020 - Current
- The goal of the mentoring program is to establish a trusting relationship with accountability and responsibility from the mentor and mentee
- Coaching is mainly concerned with performance and the development of certain skills
- Mentoring seeks to build wisdom the ability to apply skills, knowledge and experience to new situations and processes
Global Prayer Ministry Volunteer
Non-profit organization
Orlando, FL
08.2019 - Current
- Teamwork working well with others in group task
- Attain patience and critical skills to encourage others during their crisis's
- Positive, Friendly ability, and empathic
- Good listener, effective communication skills
- Support clients with compassionate relieve other in a time of need
Warehouse Associate
ProLogistix Staffing Company
Orlando, FL
08.2019 - 06.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Warehouse Associate
CVS Health Distribution
Orlando, FL
03.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Warehouse Manager
C&S Wholesale Groceries Distribution
Orlando, FL
01.2014 - 11.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
Lead Shift Cook
Hurricane Grill and Wings
Orlando, FL
02.2015 - 04.2016
- Manage shift supervisor responsible for assert training maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for customers and team members
- Examine customers' needs interaction with feedback about their experience
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Build professional relationships with colleagues from many cultural backgrounds
Leader
Heart of the House Shift
01.2011 - 01.2014
- Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment
- Experience in working collaboratively with other departments to facilitate the best user experience
Dishwasher
P.F Chang's China Bistro
Winter Park, FL
08.2010 - 02.2011
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Intern
Workforce of Central Florida
Orlando, FL
08.2007 - 01.2008
- Contributed to office reorganization to maximize productivity and support administrative efficiency
- The assisted group with any clerical need by efficiently handling telephone calls records management needs and correspondence
- Gathered data from market research surveys and entered information into computer system
- Replenished office inventory removed trash and delivered files to employees
- Produced professional and error-free letters, presentations, and spreadsheets
- Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order
- Maximized productivity by analyzing protocols and identifying areas for improvement
- Uphold office schedule and calendar to coordinate workflow and meetings
- Restocked office supplies and retrieved files for staff
- Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail
Education
MA - Human Services
Webster University
St. Louis, MO01.2021
Bachelor of Arts - Human Services
Columbia College
Orlando, FL01.2018
Associate of Arts - Human Services
Columbia College
Orlando, FL01.2015
High School Diploma - Pre Law
Gainesville Job Corps
Gainesville, FL01.2009
Skills
- MS Office
- Administrative support
- Relationship development
- Process improvement
- Problem resolution
- Good technical skills
- Community outreach
- Research
- Planning and coordination
- Management
- Fuel storage management
- Fuel handling expertise
- Communication and coordination
- Work area cleanliness
- Critical thinking
- Fuel quality control
- Physical strength and stamina
- Personal protective equipment usage
- Stress tolerance and resilience
- Ground support equipment operation
- Record keeping and reporting
- Continuous improvement mindset
Languages
Spanish
Limited Working
Timeline
Aircraft Fueler/Operations
Menzies Aviation
05.2021 - Current
Mentor
IHOPE Mentoring
03.2020 - Current
Global Prayer Ministry Volunteer
Non-profit organization
08.2019 - Current
Warehouse Associate
ProLogistix Staffing Company
08.2019 - 06.2020
Warehouse Associate
CVS Health Distribution
03.2018 - 03.2019
Lead Shift Cook
Hurricane Grill and Wings
02.2015 - 04.2016
Warehouse Manager
C&S Wholesale Groceries Distribution
01.2014 - 11.2017
Leader
Heart of the House Shift
01.2011 - 01.2014
Dishwasher
P.F Chang's China Bistro
08.2010 - 02.2011
Intern
Workforce of Central Florida
08.2007 - 01.2008
Bachelor of Arts - Human Services
Columbia College
Associate of Arts - Human Services
Columbia College
MA - Human Services
Webster University
High School Diploma - Pre Law
Gainesville Job Corps