Jovana Dubljevic
UX Designer
Boston,MA
Summary
Leveraging prior sales experience to understand user needs and preferences with the goal of contributing effectively to innovative projects that enhance user experience and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Account Executive, Ad Sales
Yelp
01.2024 - Current
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
Lead Sales Consultant
Removery
Boston, MA
06.2021 - 10.2023
- Was selected to participate in 'Next Gen' project focused on improving company's hiring operations (01/2022-01/2023).
- Utilized design thinking methodologies to create problem statement, journey maps, ideate on paper and digitally, organize data to create themes, and prototype solutions aimed at streamlining hiring processes and boosting employee retention.
- Prepared and conducted 6 interviews with employees at various career levels to gather data on existing pain points in hiring processes both when hiring and applying.
- Presented solutions with team to stakeholders at project completion.
- Conducted competitive audits and submitted detailed reports, which led to improved sales processes.
- Identified customer needs by asking questions and advising on best solutions.
Sales Consultant
Brideside
Boston, MA
01.2020 - 08.2020
- Developed strong product knowledge to recommended suitable dress styles, colors and fabrics reflecting bride's vision and wedding theme.
- Delivered mood boards for each bride which served as inspiration primarily for color themes.
- Was available for edits throughout the entire process if requested.
Sales and Community Manager
Oficio
Boston, MA
08.2018 - 01.2020
- Assessed client requirements and preferences to recommend appropriate office spaces considering factors such as size, amenities and budget.
- Conducted office and conference room viewing and tours, effectively highlighting the features and benefits of available spaces and answering client inquires.
Education
Certification in UX Design (practical work included) -
Google
01.2024
BA in Philology, Department of English Language, Linguistics and Literature -
University of Nis, Serbia
06.2012
Skills
- Figma
- Lucidchart
- User Experience Testing
- Wireframing and Prototype Design
- Analytical Thinking
- Team Collaboration
Certification
UX Design Certification, Google
09/2023 - 01/2024
Affiliations
Member at Interaction Design Foundation
Former Au-Pair
Timeline
Associate Account Executive, Ad Sales
Yelp
01.2024 - Current
Lead Sales Consultant
Removery
06.2021 - 10.2023
Sales Consultant
Brideside
01.2020 - 08.2020
Sales and Community Manager
Oficio
08.2018 - 01.2020
Certification in UX Design (practical work included) -
Google
BA in Philology, Department of English Language, Linguistics and Literature -
University of Nis, Serbia