Justin Chin
Vancouver,WA
Summary
Motivated Business Administration graduate with expertise in marketing, sales, and customer engagement. Recognized for adaptability, a strong willingness to learn, and thriving in diverse professional environments. Skilled at developing effective strategies, exceeding performance goals, and utilizing tools like Salesforce and Tableau to deliver data-driven results. Experienced in leading initiatives, solving complex problems, and driving organizational growth through innovative and analytical approaches.
Overview
3
3
years of professional experience
Work History
Account Executive
Fisher Investments
06.2024 - 10.2024
- Successfully managed more than 250 outbound calls daily, which drove significant client engagement and resulted in a consistently strong sales pipeline
- Cultivated trust and loyalty with clients through precise, clear, and effective communication strategies, achieving a 25% improvement in client retention rates
- Applied data-driven approaches to identify and connect with high-net-worth investors, increasing overall client interaction by 30%
Marketing Unpaid Intern
Campus Reel
09.2023 - 10.2023
- Produced over eight high-quality multimedia content pieces, such as videos and photos, to authentically showcase the student experience at Washington State University.
- Conducted and documented 10+ interviews with students and organizations, providing valuable insights that contributed to a 20% improvement in informational outreach efforts.
- Highlighted key aspects of academics, extracurricular activities, and campus life, boosting the university's visibility and appeal, reflected in a 12% increase in prospective student inquiries.
Worker/Bartender
Hidden Bay Café
05.2022 - 08.2023
- Delivered high-quality customer service by managing all aspects of food preparation, beverage service, and order fulfillment in a fast-paced environment
- Efficiently balanced taking orders, preparing food, busting tables, preparing alcoholic and non-alcoholic drinks, and maintaining a high level of excellent customer service to a wide range of audiences
- Organized and spearheaded weekly events such as Friday Steak Night, which led to increased customer satisfaction and enhanced revenue streams by 25%
Marketing Assistant
Big Town Hero
06.2021 - 08.2021
- Developed customized Excel templates to streamline monthly transaction processing, enhancing overall efficiency
- Conducted meetings with large companies to explore and advance catering opportunities, resulting in a 30% increase in new catering contracts
- Designed and executed targeted digital marketing campaigns across multiple platforms, increasing online engagement and sales by 20%
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WABachelor of Arts - Business Administration
Universitat Pompeu Fabra- ESCI School of International Business
Skills
- Marketing Strategies
- Figma
- Canva
- Customer Service
- Salesforce
- Leadership
- Tableau
- New business opportunities
- Customer relationship management
- Sales strategies
Timeline
Account Executive
Fisher Investments
06.2024 - 10.2024
Marketing Unpaid Intern
Campus Reel
09.2023 - 10.2023
Worker/Bartender
Hidden Bay Café
05.2022 - 08.2023
Marketing Assistant
Big Town Hero
06.2021 - 08.2021
Bachelor of Arts - Business Administration
Washington State University
Bachelor of Arts - Business Administration
Universitat Pompeu Fabra- ESCI School of International Business
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