Jovana Garcia
San Antonio,TX
Summary
Dedicated professional with a proven track record enhancing customer service. Skilled in teamwork, collaboration, and exceptional communication, both written and oral. Excelled in customer service, ensuring quality and efficiency, and trained new employees, significantly improving team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Perishables Representative
HEB Grocery Store
San Antonio, TX
09.2023 - Current
- Provided valuable input during team meetings, sharing ideas for improving operations within the perishables section of the store.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the perishables department.
- Stocked shelves and organized merchandise displays for easy retrieval.
Curbside Shopper
HEB Grocery Store
San Antonio, TX
08.2020 - 09.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Worked productively with customers to meet order requirements and service expectations.
Sales Representative
Victoria's Secret & PINK
San Antonio, TX
09.2021 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor Of Applied Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Written and oral communication
- Team contribution
- Excellent Communication
- Punctual and Reliable
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA)
Languages
English
Spanish
Timeline
Perishables Representative
HEB Grocery Store
09.2023 - Current
Sales Representative
Victoria's Secret & PINK
09.2021 - 01.2022
Curbside Shopper
HEB Grocery Store
08.2020 - 09.2023
Bachelor Of Applied Science - Kinesiology
The University of Texas At San Antonio