Jovana Joksimovic
Queens
Summary
Friendly and proffesional server with strong communication and multitasking skills.
Expirienced in providing excellent customer service in fast-paced enviroments. Reliable, team-oriented and always focused on making guest feel welcome and satisfied.
Overview
4
4
years of professional experience
Work History
Server
Yasouvlaki (Greek Cousine)
New York, NY
02.2025 - 05.2026
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to expedite order fulfillment and maintain food quality standards.
- Trained new servers on menu offerings, service techniques, and point-of-sale systems.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Barback
Rocco Steakhouse
New York, NY
05.2024 - 03.2026
- Supported cocktail preparation by pre-mixing ingredients and garnishing drinks.
- Assisted bartenders in preparing and serving drinks efficiently during peak hours.
- Monitored customer needs, providing prompt service to enhance guest experience.
- Collaborated with team members to streamline operations during busy shifts.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
coffee shop wine bar
La Bomboniera
New York, New York
09.2025 - 02.2026
- Prepared and served a variety of coffee beverages to customers.
- Collaborated with team members to ensure smooth daily operations.
- Stocked inventory and restocked supplies as needed throughout shifts.
- Provided exceptional customer service to enhance guest experiences.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Mimoza restaurant
New York, NY
01.2022 - 05.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Ph.D. - Applied Psychology
University Donja Gorica
Podgorica, Montenegro10-2020
Skills
- Positive and professional
- Problem solving
- Excellent communication skills
- Teamwork
- Efficient service
- Attention to details
Timeline
coffee shop wine bar
La Bomboniera
09.2025 - 02.2026
Server
Yasouvlaki (Greek Cousine)
02.2025 - 05.2026
Barback
Rocco Steakhouse
05.2024 - 03.2026
Server
Mimoza restaurant
01.2022 - 05.2024
Ph.D. - Applied Psychology
University Donja Gorica