JOVANA JUKIC

• Leading team of servers to consistently meet customer service and sales targets.
• Handling guest complaints in positively and offering appreciation tokens to build customer loyalty.
• Motivating staff to perform at peak efficiency and quality.
• Handling escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Training staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

• Recruit, train, and manage staff, including performance reviews, discipline, and compensation changes.

• Work with the head chef to plan menus and wine list.

• Oversee the day-to-day operations of the restaurant including the kitchen, bar, and waiting staff.

• Greet customers, answer questions, and resolve complaints.

• Create budgets, track sales and costs, and prepare reports.

• Ensure the restaurant complies with licensing and health and safety regulations.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Provided clerical support, addressing routine and special requirements.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Produced high-quality communications for internal and external use.
• Sorted, organized and maintained files.
• Interacted with customers by phone, email or in-person to provide information.
• Maintained office schedule and calendar of workflow and meetings.
• Researched and reviewed information in support of daily objectives.
• Assisted with projects by applying strong analytical skills and studies.