Jovana Krulj
Vallejo,CA
Summary
I am person with more then ten years experience in different level and type of hospitality. Strong personality with gentle approach to situations and other people. I believe then kindness and smile are always good way for starting and going through day. Being professional and present are the mast, together with being well informed and reliable.
Overview
10
10
years of professional experience
Work History
Butler
Forty Investment Group
Riyadh, Saudi Arabia
01.2021 - 01.2022
- Greeted guests and provided assistance upon their arrival.
- Ensured that all areas within the residence were kept clean at all times.
- Assisted in the coordination of events and parties for the employer's family and friends.
- Ordering, serving and presenting food and drinks for family and friends.
- In charge for inventory on daily basic
- In charge for laundry, delivering and arranging clothes, pacing and unpacking guests.
Housekeeping Room Attendant
Crystal Cruises
Oslo, Norway
06.2018 - 03.2020
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Keeping equipment, trolleys, lockers clean and in good condition all time.
- Attending safety and chemicals usage trainings.
- Helping with room service when needed.
- Taking, delivering and placing laundry.
- Always being in touch with other departments( restaurants, entertainment, spa) for information's guest may need.
Shift Supervisor
Sheraton Hotel & Resorts
Novi Sad , Serbia
11.2017 - 05.2018
- Working both as a waitress and shift supervisor.
- Serving and represent food and drinks to the guests.
- Cooperate with kitchen for special offers, allergens.
- Table set up and buffet set up.
- Wine and food trainings.
- Keeping restaurant, bar and beck of the house clean and organized.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Shift Supervisor
Restaurant Food and Wine
Novi Sad , Serbia
02.2016 - 09.2017
- Recruiting new staff members.
- Supervising, following and training new employees.
- Meetings on daily basic, before and after shift.
- Monitoring expiration dates on both kitchen and bar supplies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Inventory duties on daily basic.
- Resolved customer complaints in a timely manner.
- Event planner, designing the menu,restaurant set up.
- Helping colleagues when needed.
Bar Waiter, Restaurant Waiter and Bar Supervisor
Sentido Tara Hotel Resort
Budva, Montenegro
04.2012 - 11.2015
- Provided customers with information about the menu items, drinks, and specials of the day.
- Delivered ordered items to customers quickly and efficiently.
- Took orders from customers for food and beverages.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
- Maintained cleanliness of dining area throughout shift.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Followed proper pouring techniques for alcoholic beverages according to company policy.
- Assisted in seating guests at tables.
- Calculated charges, issued table checks and collected payments from customers.
- Inspected glassware prior to use to make sure it was free from chips or cracks.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
Master of Management - Tourism And Hotels
Faculty of Science
Novi Sad12-2011
FC Degree - English
Cambridge Language School
Zrenjanin SerbiaSkills
- Organization
- Planning Events
- Fine Dining Service
- Team Supervision
- Interpersonal Awareness
- Speech Clarity
- Attention to details
- Creative thinking
- Problem solver
- Fast learner
- Focused
- Team player
Timeline
Butler
Forty Investment Group
01.2021 - 01.2022
Housekeeping Room Attendant
Crystal Cruises
06.2018 - 03.2020
Shift Supervisor
Sheraton Hotel & Resorts
11.2017 - 05.2018
Shift Supervisor
Restaurant Food and Wine
02.2016 - 09.2017
Bar Waiter, Restaurant Waiter and Bar Supervisor
Sentido Tara Hotel Resort
04.2012 - 11.2015
Master of Management - Tourism And Hotels
Faculty of Science
FC Degree - English
Cambridge Language School
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