Summary
Overview
Work History
Education
Skills
Experience and Skills
Languages
Timeline
Generic

Andrea C Perez Hernandez

Santa Fe,NM

Summary

Bilingual professional fluent in English and Spanish, with strong proficiency in Microsoft Word, Excel, and PowerPoint. Possesses a solid background in customer service, utilizing active listening and a positive demeanor to foster effective relationships. Recognized for initiative in completing work-related tasks and maintaining high standards of service delivery. CPR/IED certified and trained in NARCAN administration. Demonstrates exceptional collaboration and adaptability, consistently achieving desired outcomes through discretion, reliability, and effective communication skills.

Overview

6
6
years of professional experience

Work History

Butler

Hoterl Santa Fe Hacienda and Spa
09.2024 - Current
  • Managed guest check-in and check-out processes, ensuring seamless experiences.
  • Coordinated special requests and preferences to enhance guest satisfaction.
  • Oversaw housekeeping schedules, maintaining cleanliness and organization in guest areas.
  • Assisted with event planning and execution, providing exceptional service during functions.
  • Trained new staff on operational procedures and service standards to ensure consistency.
  • Implemented inventory management systems for supplies, optimizing resource allocation.
  • Resolved guest complaints promptly, fostering a positive environment and loyalty.
  • Collaborated with kitchen staff to deliver personalized dining experiences for guests.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.

Front Desk Agent

Hotel Santa Fe Hacienda and Spa
03.2020 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room reservations using hotel management software to optimize occupancy rates.
  • Maintained accurate records of guest transactions, contributing to efficient billing processes.
  • Trained new front desk staff on operational procedures and customer service standards.
  • Implemented process improvements that enhanced guest satisfaction and streamlined front desk workflows.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Translated for Spanish speaking guests

Server

Hotel Santa Fe Amaya Restaurant
06.2020 - 02.2022
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Managed table assignments efficiently, optimizing guest flow during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Certificate - Medical Assisting

Santa Fe Community College
Santa Fe, NM
01.2019

Bachelor of Arts - Spanish Language And Literature

The University of New Mexico
Albuquerque, NM
12-2024

Skills

  • Customer service
  • Appointment scheduling
  • Administrative skills
  • Office organization
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • First aid training
  • Fluent in Spanish
  • Document translation
  • Fluent bilingualism

Experience and Skills

  • Medical Assisting Record vital statistics or other health information Assess physical conditions of patients to aid in diagnosis or treatment Clean patient rooms or patient treatment rooms Interview patients to gather medical information Prepare patient treatment areas for use Give medications or immunizations Collect biological specimens from patients Control prescription refills or authorizations Explain technical medical information to patients Clean medical equipment
  • Activities Coordinator Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety Organize, and promote interest in recreational activities Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities Assist with the daily operations of recreational facilities
  • Restaurant Server Assist customers with seating arrangements Present food or beverage information or menus to customers Provide customers with general information or assistance Process customer bills or payments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Butler

Hoterl Santa Fe Hacienda and Spa
09.2024 - Current

Server

Hotel Santa Fe Amaya Restaurant
06.2020 - 02.2022

Front Desk Agent

Hotel Santa Fe Hacienda and Spa
03.2020 - Current

Certificate - Medical Assisting

Santa Fe Community College

Bachelor of Arts - Spanish Language And Literature

The University of New Mexico
Andrea C Perez Hernandez