David Mendez
Santa Fe
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Santa Fe Spa
03.2008 - Current
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Service Advisor
Lithia Chrysler Dodge Jeep Ram of Spokane
02.2010 - 09.2010
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Representative
Maximize Wraps
04.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Capital High School
Santa Fe, NM05.2014
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Operations Management
- Marketing knowledge
References
- Diego Dalvit Alejandro Roberto, Optic Quantum Physicist, Los Alamos National Laboratory, Los Alamos, (505) 570-7267, dalvit@lanl.gov, Relative
- Carlos Morales, Vehicle Wrap Installer, Maximize Wraps, (505) 501-1295, Colleague
- Chris Ortega, Mechanic, and Car Dealer, (505) 795-3374, Colleague
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Maximize Wraps
04.2018 - 01.2019
Service Advisor
Lithia Chrysler Dodge Jeep Ram of Spokane
02.2010 - 09.2010
Assistant Manager
Santa Fe Spa
03.2008 - Current
High School Diploma -
Capital High School
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