Jovana Luna
Pinehurst,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Glyderz Scooter & Bike Rentals. Proven ability to foster relationships and enhance customer satisfaction through effective communication and problem-solving skills. Reliable team player adept at managing transactions and maintaining accurate financial records, ensuring a seamless experience for clients.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Glyderz Scooter & Bike Rentals
03.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier Assistant
Mastercast Inc
06.2023 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Leasing Agent Assistant
Las Palmas Home Aparments
05.2018 - 11.2021
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Increased lease renewal rates by fostering positive rapport between management and residents.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
John H Regan High School
413 13th St, Houston Tx 7700805-1998
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Reliable and punctual
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Sales Associate
Glyderz Scooter & Bike Rentals
03.2024 - 01.2025
Cashier Assistant
Mastercast Inc
06.2023 - 12.2024
Leasing Agent Assistant
Las Palmas Home Aparments
05.2018 - 11.2021
High School Diploma -
John H Regan High School
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