Chelsie Tyler
Pinehurst,TX
Summary
Dynamic 911 Emergency Dispatcher with extensive experience at Grimes County Sheriff's Office, excelling in prioritization and crisis management. Proven ability to assess emergencies swiftly and coordinate effective responses, ensuring public safety. Skilled in computer-aided dispatching and active listening, delivering exceptional service under pressure while training new dispatchers.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Grimes County Sheriff's Office
02.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
911 Emergency Dispatcher
Cypress Creek EMS
06.2017 - 06.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
Office Assistant
TG Industries
01.2014 - 06.2017
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Katy High School
Katy, Tx06-2011
Skills
- Prioritization
- Information gathering
- Situational awareness
- Computer-aided dispatching
- Police and fire procedures
- Police department procedures
- Computer-based dispatch systems
- Information intake
- Map reading skills
- Information gathering and relay
- Data entry
- Verbal and written communication
- Emergency assessment
- Call management
- Works Well Under Pressure
- Problem-solving
- Active listening
- Multitasking and prioritization
- Emergency medical instruction
- Data entry proficiency
- Critical thinking
- Map reading
- Computer skills
- Information documentation
- EMS dispatch
- Teamwork and collaboration
- Crisis management
- Stress tolerance
- Decision-making
- Database queries
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch(exp in 2022)
- EFD - Emergency Fire Dispatch(exp in 2022)
Timeline
911 Emergency Dispatcher
Grimes County Sheriff's Office
02.2023 - Current
911 Emergency Dispatcher
Cypress Creek EMS
06.2017 - 06.2022
Office Assistant
TG Industries
01.2014 - 06.2017
High School Diploma -
Katy High School
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