Jovana Salinas
Fort Worth,TX
Summary
I am an experienced bilingual healthcare technician seeking employment in the medical industry. With phlebotomy training and strong computer skills, I bring exceptional multitasking capabilities and a detail-oriented approach to patient care. Fluent in both English and Spanish, I am dedicated to maintaining high standards of quality control and patient service. My ability to learn quickly, manage time effectively, and perform well under pressure makes me an ideal candidate for a fast-paced healthcare environment.
Overview
6
6
Years of customer service experience
Work History
Phlebotomist Technician
Carter BloodCare
Fort Worth, TX, USA
05.2023 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Protected patients by following PPE, infection control, sharps disposal, and biohazardous waste disposal procedures
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Verified patients' identification for proper sample collection
- Monitored patients for reactions and verified sample quality
- Completed proper sanitation and cleaning of equipment and work areas between patients
Walmart Online Grocery Pickup
Fort Worth, TX, USA
07.2021 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders
Barista
El Gran Café
Fort Worth, USA
06.2018 - 07.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Pleasantly interacted with customers during hectic periods to promote a positive environment
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained a clean and organized workspace for optimal productivity and safety
Education
High School Diploma -
05.2020
01.2023
Radiologic Technology -
Skills
- Bilingual
- Data Entry
- Customer Service
- Fast learner
- Venipuncture
- Specimen labeling
- Quality Control
- HIPAA Compliance
- Customer Service
- Patient Monitoring
- Multitasking Abilities
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Timeline
Phlebotomist Technician - Carter BloodCare
05.2023 - Current
- Walmart Online Grocery Pickup
07.2021 - 05.2023
Barista - El Gran Café
06.2018 - 07.2021
Southwest High School - High School Diploma,
Texas School of Phlebotomy - ,
Tarrant County College District - Radiologic Technology,