Jovani Barraza
Aurora,IL
Summary
All of my previous jobs have one thing in common, customer service skills. I take pride in my customer service skills as I have had years to perfect them. Whether it be helping a customer deal with a car lockout or simply give guidance, I always have joy helping people with whatever it is they need. I believe hard work pays and I take this attitude to every job I work.
Overview
4
4
years of professional experience
Work History
Auction Service Associate
CarMax Auctions
Montgomery, IL
04.2023 - 08.2025
- Helped customers with anything they needed such as pushing cars, filling their gas tanks, helping with lockouts, stopping traffic, putting air in their tires and guidance.
- Processed vehicles accurately to ensure compliance with company policies and regulations.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted in managing auction logistics, coordinating vehicle preparation and documentation for seamless operations.
- Trained new service associates on operational procedures and best practices to enhance team efficiency.
To-Go Specialist
Olive Garden Restaurant
Oswego, IL
03.2021 - 04.2023
- Coordinated order preparation to ensure timely service for to-go customers.
- Managed inventory of takeout supplies, optimizing stock levels and reducing waste.
- Trained new team members on to-go procedures and customer service standards.
- Streamlined packing processes to enhance efficiency during peak hours.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
Associate of Science -
Waubonsee Community College
Sugar Grove, IL05-2027
High School Diploma -
Oswego East High School
Oswego, IL05-2022
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Customer service excellence
- Client relationship building
- Payment processing
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Customer service
- Attention to detail
- Team collaboration
- Tech-Savvy
- Strong work ethic
- Handling customer complaints
Timeline
Auction Service Associate
CarMax Auctions
04.2023 - 08.2025
To-Go Specialist
Olive Garden Restaurant
03.2021 - 04.2023
Associate of Science -
Waubonsee Community College
High School Diploma -
Oswego East High School