Jovani Zeino
Oakland,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality and a safe work environment. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Lead
Split Bread Company
12.2022 - 10.2023
- Led and maintained an orderly workplace
- Maintained good teamwork etiquette and environment
- Resolved issues and complaints
- Trained employees
- Received and seated customers
- Accommodated and managed large parties
- Provided excellent customer service
- Built and maintained professional relationships with colleagues.
Manager
Ace Hardware
10.2020 - 12.2021
- Responsible for the Hardware department
- Kept store clean
- Provided a quick and exceptional customer experience
- Restocked shelves
- Responsible for resolving all customer complaints
- Maximized sales transactions
- Handled returns and exchanges
- Responsible for auditing and organizing the whole store
- Created inventory of products
- Dealt with transporting multiple 60 lb bags of concrete
- Restocked most heavy items.
Office Assistant
Vickie's Taxes
01.2018 - 05.2020
- Manage day to day office operations
- Opening and closing procedure
- Purchase, maintain and organize office supplies.
Education
High School Diploma - General Studies
Emiliano Zapata Street Academy
Oakland, CASkills
- MS Office
- Adobe Photoshop
- Office machines and procedures
- Punctual, team player meets deadlines with enthusiasm
- Develop, maintain, organize filing system
- Update and maintain clients records
- Conceptualize and edit correspondence and reports
- Greet and interview potential and existing clients
- Provide customer service, busy phone line
- Case Management, client contact
- Respond to client inquiries in a timely and professional manner
- Convey case management and file development to Tax Officer
- Data entry of client files and records
- Assist in maintaining the neatness and cleanliness of the office
- Windows
- Animal care
- Documentation review
- Customer support
Timeline
Shift Lead
Split Bread Company
12.2022 - 10.2023
Manager
Ace Hardware
10.2020 - 12.2021
Office Assistant
Vickie's Taxes
01.2018 - 05.2020
High School Diploma - General Studies
Emiliano Zapata Street Academy