Jovanie Velez
Altamonte Springs,FL
Summary
Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.
Overview
7
7
years of professional experience
Work History
Reservations
JetBlue
Orlando, FL
07.2022 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Verified customer information including contact details and payment method.
- Maintained a thorough understanding of airline policies and procedures.
- Ensured all reservations were properly documented in the system.
- Attended regular training sessions on updates and changes within the industry or organization.
Store Manager
Champs Sports
Orlando, FL
03.2017 - 06.2022
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05-2017
Skills
- Call Control
- Telephone Reception
- Phone Etiquette
- Customer Engagement
- Payment Processing
- Detail Oriented
- Problem-Solving
- Attention to Detail
References
References available upon request.
Timeline
Reservations
JetBlue
07.2022 - Current
Store Manager
Champs Sports
03.2017 - 06.2022
High School Diploma -
Winter Springs High School