Summary
Overview
Work History
Education
Skills
THE ME OUTSIDE OF WORK
Assessments
Personal Information
Timeline
Generic

Crystal Bunch

Phoenix,AZ

Summary

Polished individual possessing the skills needed to maximize revenue by selling services and amenities. A well-rounded Reservations Agent offering attention to detail, great organizational skills, and the desire to drive business opportunities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Remote Reservations Agent

TEKsystems
Phoenix, AZ
02.2024 - Current
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Informed customers about applicable discounts or promotional offers available for their stay.
  • Explained cancellation policies clearly to customers prior to booking.

Uber Driver

UberEATS
Phoenix
03.2022 - 08.2023
  • Ensured consistent accuracy of inventory, while receiving, unloading, and delivering items

Remote Customer Service Specialist

Safelite Solutions
Phoenix
03.2022 - 06.2023
  • Enhanced client satisfaction through attentive and professional customer service, effectively resolving issues related to glass insurance claims. Maintained thorough documentation by accurately inputting pertinent data.

Phone Interviewer

Oasis Marketing Solutions
Ogden, UT
02.2014 - 06.2019
  • Proficiently performed data entry tasks while interacting with customers and collecting survey responses.

Personal Assistant

Handy Book Clean/Francesca Wing
Glendale
03.2014 - 03.2017
  • Demonstrated versatility by performing on-call residential cleaning along with office-related responsibilities such as faxing assignments, photocopying documents, delivering excellent customer service. Excelled in data entry tasks while also managing accounts receivable/payable. Additionally provided transportation services to the CEO and effectively completed assigned errands.

Remote Customer Support

Amazon.Com
Phoenix
09.2013 - 12.2013
  • Provided exceptional customer service by resolving complaints promptly and updating transaction records.

Remote Sales and Reservations

U-Haul Moving Corporation
Phoenix
01.2012 - 06.2013
  • Delivered exceptional telephone-based customer service by assisting customers with product/service queries, making reservation bookings and effectively resolving any encountered issues. Also responsible for the accurate determination of service charges and the efficient collection of deposits/payments alongside coordinating billing procedures.

Education

Marcos DE Niza High School
05.1991

Skills

  • Quality Assurance
  • Troubleshooting
  • Customer Service
  • Taking Inbound Calls
  • Taking Glass Insurance Claims
  • Actively Listening
  • Data Entry
  • Assured inventory accuracy
  • Received, unloaded, and delivered items
  • Established long-term customer relationships
  • Refueled vehicle
  • Adhered to Department of Transportation regulations
  • Outgoing calls on an Automated Dial
  • Survey Questions for Market Research
  • Personal Assistant
  • On-call Residential Cleaning
  • Office Duties such as Faxing, Photocopying
  • Accounts Receivable/Payable
  • Drove for CEO, Completed Errands
  • Resolve Billing complaints
  • Exchange Merchandise, Refunding Money
  • Resolve Customer Complaints
  • Update Customer Interactions/Transactions
  • Confer with Customers by Telephone
  • Provide information on Products/Services
  • Booking Reservations
  • Determine Charges for Services
  • Collect Deposits & Payments
  • Arrange Billing
  • Active Listening
  • Service Orientation
  • Time Management
  • Complex Problem Solving
  • Decision Making
  • Telecommunications
  • Empathetic
  • Above and Beyond Attitude
  • Computer Savvy
  • Multi-Tasking
  • Call Center
  • Market Research
  • Cold Calling
  • Personal Assistant Experience
  • Live Chat
  • Banking
  • Accounts Receivable
  • Negotiation
  • Microsoft Outlook
  • Marketing
  • Administrative Experience
  • Customer Focus & Orientation
  • Administrative assistant/receptionist
  • Verbal Communication
  • Sales Skills
  • Written Communication
  • Email Etiquette
  • Upselling strategies
  • Reservations processing
  • Cancellation Policies
  • Customer Engagement
  • Call Control

THE ME OUTSIDE OF WORK

I love helping people, weather it be at work or at home. I find it very rewarding and self full filling. I am always

helping  out in my community whenever I can, by feeding the homeless on Holidays and helping them apply for benefits like Food Stamps and Access or Unemployment. I collect sleeping bags and heavy blankets to hand out during the winter months. I do it because it makes me feel good and If I was out there on the streets I would want someone to help me if they could. I believe in GIVING BACK.Authorized to work in the US for any employer

Assessments

  • Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, Proficient, 10/01/21, Using basic scheduling and organizational skills in an office setting
  • Verbal communication, Proficient, 12/01/21, Speaking clearly, correctly, and concisely
  • Sales skills, Proficient, 12/01/21, Influencing and negotiating with customers
  • Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
  • Written communication, Proficient, 12/01/21, Best practices for writing, including grammar, style, clarity, and brevity

Personal Information

Relocation: Anywhere

Timeline

Remote Reservations Agent

TEKsystems
02.2024 - Current

Uber Driver

UberEATS
03.2022 - 08.2023

Remote Customer Service Specialist

Safelite Solutions
03.2022 - 06.2023

Personal Assistant

Handy Book Clean/Francesca Wing
03.2014 - 03.2017

Phone Interviewer

Oasis Marketing Solutions
02.2014 - 06.2019

Remote Customer Support

Amazon.Com
09.2013 - 12.2013

Remote Sales and Reservations

U-Haul Moving Corporation
01.2012 - 06.2013

Marcos DE Niza High School
Crystal Bunch