Kate Arthur
North Haven,ME
Summary
Resourceful Hotel Reservations Agent known for high productivity and efficiency in task completion. Skilled in managing reservations software, customer service, and communication, ensuring smooth operations and satisfaction. Excel in problem-solving, adaptability, and time management, contributing to team success and positive guest experiences. Plus, a combined 3 years of experience in supervisory and administrative roles as a previous Non-Profit Director and General Manager.
Overview
6
6
years of professional experience
Work History
Remote Reservations Agent
Bar Harbor Inn & Spa
Bar Harbor, Maine
09.2024 - Current
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Maintained up-to-date records of all reservations made via telephone or online systems.
Grant Writer
Waterman's Community Center
North Haven, ME
11.2023 - Current
- Develope grant proposals to secure funding for nonprofit organization.
- Review existing policies, procedures, and processes to ensure compliance with grant requirements.
- Prepare budgets reflecting estimated costs associated with proposed projects or initiatives.
- Attend and take minutes for trustee and committee meetings.
Preschool Teacher
Waterman's Community Center
North Haven, ME
08.2022 - Current
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Maintained records of attendance, health concerns, and other relevant information about the children in my care.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Programs Director
Waterman's Community Center
North Haven, ME
03.2023 - 11.2023
- Scheduled speakers, performers and other personnel for events. Organized and oversaw the Annual Silent Auction, Family BBQ, and other fundraising efforts.
- Provided onsite support during events to ensure smooth operations. Coordinated ferry transportation for event guests.
- Prepared quarterly reports to present to Board of Directors
- Supervisor to House Manager
Customer Service Associate 2
Maine State Ferry Service
North Haven, ME
09.2020 - 05.2021
- Assisted customers with ticket purchasing, reservation scheduling, and answering general inquiries as needed. Enforcing parking lot protocol in compliance with state and Coast Guard standards.
- Facilitated clear communication to passengers in the ticket office and parking lot to ensure comprehension and alleviate conflict.
- Key holder entrusted to open, close, and maintain cleanliness of the facility on a daily basis.
General Manager
Snap Fitness
Dover, DE
12.2018 - 01.2020
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created a positive environment for employees and members by planning appreciation events that encouraged collaboration among instructors and other health related local businesses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Academic Writing And Literature Course
Harvard University
OnlineSkills
- Well versed in OPERA Cloud, Revinate Reservations Software, Little Green Light (Charitable Donor Database), Microsoft Office Suite, Google Drive Software, and Canva
- Experience stepping into roles and quickly making positive impacts to drive organization's success
- Grant Research, Proposal, & Budget Development
- Recreational, Entertaining, Informative, and Fundraising Event Organization
Timeline
Remote Reservations Agent
Bar Harbor Inn & Spa
09.2024 - Current
Grant Writer
Waterman's Community Center
11.2023 - Current
Programs Director
Waterman's Community Center
03.2023 - 11.2023
Preschool Teacher
Waterman's Community Center
08.2022 - Current
Customer Service Associate 2
Maine State Ferry Service
09.2020 - 05.2021
General Manager
Snap Fitness
12.2018 - 01.2020
Some College (No Degree) - Academic Writing And Literature Course
Harvard University