La-Shawn Jennings

• Provide excellent customer service and assist customers with finding the activity that best fits their needs.
• Actively sell different tours and activities to customers who both call in and contact us via the chat feature on the website.
• Have the ability to multitask and be able to talk on the phone with customers, while conversing with another customer via chat.
• Keep up with order confirmations and call vendors when necessary to get orders for mutual customers confirmed.
• Able to use basic problem-solving techniques to help customers that call with issues or complaints and know when to turn these over to their supervisor..
• Keep up with conversation in a chat setting (Skype Chat) and share information when needed.
• Provide support to partners as needed.
• Effectively communicate website errors, glitches, inventory issues, etc. To the Manager on Duty, when issues are found..
• Proficiently use the TripShock website, extranet, Live Chat, and other required programs. Read and understand listing information, including locations, restrictions, cancellation policies, and refund policies.
• Calculate refunds and order modifications when prices change or an order is cancelled.

Gained extensive training for 19 years in supply procedures involving:

• Logistics support.
• Inventory management.
• Distribution services.
• Skilled in fire and hazardous material protection techniques.
• Cargo handling.
• Duties also consisted of temporary deployment to sensitive areas that were deemed classified missions.