Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

YVETTE GUADARRAMA

Phoenix

Summary

Productive professional committed to delivering high-quality results with little supervision. Skilled in assisting with customer service, data entry, and accounting. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality.

Overview

24
24
years of professional experience

Work History

Remote Reservations Agent

TekSystems, Inc.
Phoenix
01.2025 - 06.2025
  • Managed customer inquiries through phone and email to ensure accurate reservations.
  • Coordinated booking details with clients to confirm travel arrangements and preferences.
  • Utilized reservation systems to process bookings and maintain updated records.

Remote Customer Service Agent

Virtuoso Sourcing Group
Tempe
10.2021 - 12.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.

Secretary

Southwest Controls, Inc.
Phoenix
05.2014 - 07.2020
  • Managed incoming communications, including phone calls and emails.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Provided administrative support to the Office Manager and other staff members.

Accounting Assistant

Department of Economic Security
Phoenix
06.2001 - 04.2014
  • Processed invoices and expense reports for timely payment and record-keeping.
  • Assisted with monthly reconciliation of financial statements to ensure accuracy.
  • Handled vendor communications regarding billing inquiries and payment statuses.

Education

Associate of Applied Business - Business Administration And Management

Phoenix College
Phoenix, Arizona
05-2003

Skills

  • Record keeping
  • Attention to detail
  • Communication skills
  • Problem solving
  • Analytical skills
  • Adaptability and flexibility

References

References available upon request

Timeline

Remote Reservations Agent

TekSystems, Inc.
01.2025 - 06.2025

Remote Customer Service Agent

Virtuoso Sourcing Group
10.2021 - 12.2024

Secretary

Southwest Controls, Inc.
05.2014 - 07.2020

Accounting Assistant

Department of Economic Security
06.2001 - 04.2014

Associate of Applied Business - Business Administration And Management

Phoenix College

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