Melanie Scott

Answering calls. Heavy rotation. Handling various customer concerns such as billing inquiries, sending foilios, creating reservations and modifying reservations. Cross selling properties to ensure maximum revenue. Sales. Communication between management departments for escalated needs. Answering questions pertaining to several properties.

Handling guest reservations. Customer service. Answering phones. Communication between all departments including housekeeping maintenance and management. Maintaining reports pertaining to hotel operations. Logging necessary info to pass along to next shift. Maintaining and refilling lobby coffee area. Operating opera cloud.

Taking care of guests reservations. Maintaining coffee on lobby area. Handling customer concerns. Answering phones. Communications with all departments including housekeeping maintenance and management. Running appropriate reports pertaining to hotel operations. Logging information to pass along to next shift. Handling all forms of payment. Stocking and maintaining lobby store.

• Running food and beverages to tables. Stocking drink station, cleaning station, greeting guests, customer service.

• I bake approximately 8 trays a shift, and prepare other things as well, I'm in charge of cleaning and restocking the coffee area, the fountain drinks and grill. Also includes cashiering, customer service, light maintenance, cleaning dishes, taking out trash, recording temperatures. But what I receive most accolades for is I came up with a cinnabon jingle sung to the melody of 'can we talk' by Tevin Campbell. Every time I frost some fresh ones I get on the overhead PA and sing it. It REALLY drives sales to cinnabon.

• Greeting and seating guests. Keeping front work station stocked. Answering phones. Taking to go orders and preparing them. Organizing seating arrangements, reporting to foh and boh with any special requests. Bussing tables. Cleaning dining area and front reception area. As well as other detailed cleaning tasks. Expediting food, ensuring it's made proper. Handling customer concerns. Rolling silverware. I'm also the in house singer who is always willing to give an A+ Happy Birthday performance. I've been complimented by many guests how special they felt any time I got to participate.

• Answering phones. Setting up grooming appointments. Handling guest folios. Giving facility tours. Handling dogs and cats. Printing reports. Communicating with back of house. Logging medications and feeding habits. Handling customer concerns and questions.

• Checking in and checking out guests. Handling credit card authorizations. Communicating with all personal on updates of room status. Handling reports. Handling various forms of payment. Sales and customer service.

• Handling customer needs at the service counter. Organizing and cleaning. Disinfecting shoes. Setting up karaoke room. Assisting on lanes. Cleaning dining area. Setting up billiards. Processing payments. Enrolling reward members.

• Setting up and breaking down equipment. Maintaining rotation. Singing/entertaining. Hosting/Emcee. Social media advertisement. Public relations. Customer service and driving sales. Announcements.
• Currently on hold with shows due to Covid-19

• Cashiering. Handling various forms of payments. Customer service. Organizing sales floor. Processing returns and exchanges. Go backs.

• Hosting. Emceeing. Setting up equipment. Maintaining equipment as well as rotation of singers. Customer service is a must as most are drinking. You have to be extra patient and relatable. DJing, and of course singing/entertaining. Outside Sales. I am constantly seeking venues for our company.. Including speaking with management, visiting the venue, writing up proposals as well as delegating contracts. In 2018 I was a KJ of the Year finalist for LA County.

• Managing various folios, checking in and checking out guests. Creating reservations. Handling credit card authorizations, using multiple software such as excel, MS word, outlook, as well as On Q, and Whistle App, handling customer services issues, following up with guests, block rooms, working with sales team for group resumes, room blocks, and banquet events, communicating room statuses with housekeeping and engineering, printing and organizing reports for both, fulfilling guests requests, including special requests. Assigning rush rooms. Answering heavy phone calls, and dispatching shuttle drivers to airport or local places. And passing out cookies with a smile! I was usually one of the top 2 FD agents that had the most sign ups with Hilton Honors creating more loyal customers.

• Location: Various Locations Job Responsibility: picking up passengers. driving them safely to their requested location. using GPS navigational system.

• Location: Bellflower Ca. Job Responsibility: setting up karaoke equipment. hosting show. engineering sound. rotation management. DJ. emcee. singing/performing. break down equipment. clean work station. empty all trash in the bar. arrange tables chairs. also trained the other two karaoke hosts on the software and equipment. I'm usually the one to troubleshoot any technical problems with the software. On busy weekends I would serve alcoholic beverages. Bar backed and bussed tables as well as cleaning duties closing the bar. In 2016 I was a KJ of the Year finalist for LA County

• Location: La Mirada Ca. Job Responsibility: checking in guests. carrying out customer service needs. resolving maintenance and housekeeping issues. light accounting. printing out management and daily audit reports. prepared and delivered express checkouts. credit cards authorizations. process guaranteed no show check ins. prepared gift baskets for special occasions included towel origami. prepared arrival gifts for platinum and gold members

• Location: Bellflower Ca. Job Responsibility: checking in guests. also did check outs. early check outs I was required to clean the room. did housekeeping as well as front desk for 3 months. so I also have experience cleaning. handled customer service concerns. room availability management. communicated heavily with housekeeping and maintenance to get constant updates on availability and status of rooms. worked all 3 shifts. am pm and overnight. handled security issues along side security. printed out manager and audit reports for the end of day and end of month. filling. performing sales calls. top performer on sales. top performer on gsr scores. maintained rapport both professionally and with clients. handled some managerial duties as well.

• Location: Signal Hill Ca. Job Responsibility: setting up wireless devices such as cell phones smart phones and tablets. selling phone plans and air cards. customer service. installation. battery replacement. equipment protection sales. cashier. counting drops. managing different types of currency including best buy credit card sign ups. attended various training modules. including mobile sales. and equipment protection sales.

• Location: Lakewood Ca. Job Responsibility: taking orders in restaurant online and phone. worked both burrito line and cashier. food preparation. some cooking. expediting. cleaning work station regularly. once a week we would detail clean. worked both opening shifts and closing shifts. handled various types of currency.