Summary
Overview
Work History
Education
Skills
Timeline
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Shelli Glossip

Customer Service
Phoenix,AZ

Summary

I'm very interested in expanding my knowledge and being part of an awesome team. Helping companies develope and moving things in the right direction has always been a passion of mine. When I come to work I bring a smile, motivation and positive energy everyday no exceptions. You wil find me ready to get my hands dirty and happy to start something new and exciting.

Overview

5
5
years of professional experience

Work History

Central Reservations Agent

Aramark
Phoenix, Arizona
04.2023 - 09.2023
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Ensured that all customer interactions were handled in a professional manner at all times.
  • Made reservations for camping, lodging and dining at National Parks

Customer Service Representative

24-7 Intouch
Mesa, AZ
10.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Troubleshooted and helped customers enroll in Blue Link services in their Hyundai vehicles

Cleaner

A & T cleaning Service
Phoenix, AZ
07.2019 - 07.2022
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Transported trash bags to designated disposal areas.

Picker Packer

Imemories
Phoenix, AZ
02.2020 - 03.2020
  • Packed VHS tapes so they can be sent to be turned into DVD's

Scheduler

Ciox Health Phoenix
Phoenix, AZ
12.2018 - 11.2019
  • Scheduled field technicians to retrieve Medical Records for HEDIS and Medicare Risk Adjustments

Education

High School Diploma -

North High School
Phoenix, AZ
04-1997

Skills

  • Hotel Accomodations
  • Customer Service
  • Travel Reservations
  • [Software] For Reservations
  • Phone Inquiries
  • Customer Engagement
  • Team Training
  • Pricing Data
  • Amenities Knowledge

Timeline

Central Reservations Agent

Aramark
04.2023 - 09.2023

Customer Service Representative

24-7 Intouch
10.2022 - 03.2023

Picker Packer

Imemories
02.2020 - 03.2020

Cleaner

A & T cleaning Service
07.2019 - 07.2022

Scheduler

Ciox Health Phoenix
12.2018 - 11.2019

High School Diploma -

North High School

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