Jovanie Jonathas
Miami,FL
Summary
Accomplished Human Resources professional with comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented, personable and committed to improving talent acquisition and retention, thereby increasing organizational effectiveness. Currently seeking a long-term HR Executive position with an exciting organization with a need for an HRM expert such as me.
Overview
22
22
years of professional experience
Work History
Founder & CEO
HR4YourBusiness
Port-au-Prince, Haiti
01.2019 - Current
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
HR Director
Sunrise Airways
Port-au-Prince, Haiti
02.2017 - Current
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
Operations Supervisor
JetBlue Airlines
Port-au-Prince, Haiti, FL
02.2015 - 12.2019
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Sales Operations Supervisor
Avis Budget Group
Miami, FL
03.2012 - 12.2014
- Trained team members in successful strategies to meet operational and sales targets.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Customer Service Executive
American Express, AMEX
Plantation, FL
02.2011 - 01.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Alumni Coordination Manager
Nova Southeastern University
Davie, FL
04.2010 - 01.2011
- Fostered favorable funder perceptions with quarterly programs.
- Planned and orchestrated program activities and special events.
Administrative Assistant to the General Manager
Miami Dade College
Miami, FL
08.2007 - 02.2010
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department.
Passenger Service Agent
American Airlines
Port-au-Prince, Haiti
12.2005 - 05.2007
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Master of Science - Human Resources Management
Nova Southeastern University
Davie, FL06.2013
Skills
- Policy and Procedure Adherence
- Employee Relations Oversight
- Policy Improvement Recommendations
- Executive Leadership
- Compensation and Benefits Administration
- Employee Performance Management
- HR Strategy
- Forecasting Employment Needs
- Performance Management Systems
- Leadership and People Development
Accomplishments
Leverage my 15 years experience in Human Resources, Operations Management, Customer Service and Sales to create an HRM Consulting company with a single focus on helping company manage their best and most important assets "their employees".
Timeline
Founder & CEO
HR4YourBusiness
01.2019 - Current
HR Director
Sunrise Airways
02.2017 - Current
Operations Supervisor
JetBlue Airlines
02.2015 - 12.2019
Sales Operations Supervisor
Avis Budget Group
03.2012 - 12.2014
Customer Service Executive
American Express, AMEX
02.2011 - 01.2012
Alumni Coordination Manager
Nova Southeastern University
04.2010 - 01.2011
Administrative Assistant to the General Manager
Miami Dade College
08.2007 - 02.2010
Passenger Service Agent
American Airlines
12.2005 - 05.2007
Master of Science - Human Resources Management
Nova Southeastern University
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