JOVANNA COLLAZO
Watsonville,CA
Overview
9
9
years of professional experience
Work History
IHSS Provider
Santa Cruz County, CA
CA
07.2023 - Current
- Provide in-home supportive services, assisting with daily activities while promoting health, safety, and independence.
- Provide dependable, individualized support while respecting client privacy, needs, and preferences.
- Maintain accurate documentation and communicate effectively with clients.
Call Center Agent
California Department of Public Health (CDPH)
02.2021 - 12.2021
- Facilitated COVID-19 vaccination appointments and delivered accurate health-related information to community members.
- Coordinated vaccination appointments and transportation for individuals requiring assistance, ensuring access to healthcare services.
- Executed established protocols and scripts to deliver consistent and professional customer service.
Barista
Starbucks
Watsonville, CA
10.2020 - 12.2020
- Delivered exceptional customer service by preparing beverages and efficiently processing front-end sales transactions.
- Guided customers in identifying their needs, explaining menu options, and addressing inquiries to enhance their experience.
- Ensured consistent product quality and fostered a welcoming, collaborative store environment.
Sales Associate
Finish Line
Capitola, CA
04.2018 - 06.2019
- Delivered customer service, exceeding company standards and achieving individual sales goals.
- Provided customer service while meeting company standards and individual sales goals.
- Organized sales floor and stockroom, ensuring efficient store operations.
Sandwich Artist/Cashier
Subway
Watsonville, CA
07.2017 - 01.2018
- Delivered friendly customer service while preparing food and efficiently processing transactions to enhance customer satisfaction.
- Ensured food safety, sanitation, and cleanliness standards to promote a safe dining environment.
- Restocked supplies and organized front-of-house area while addressing customer inquiries by phone to improve service flow.
Education
B.A. - Humanities & Communication
California State University, Monterey Bay
Seaside, CA12.2026
Associate of Arts - Communication Studies
Cabrillo College
Aptos, CA05.2024
Skills
- Written and Verbal Communication
- Community Engagement
- Research and Analysis
- Customer Service
- Public Speaking
- Interpersonal Communication
- Teamwork and Collaboration
- Problem Solving
- Organization and Time Management
- Spanish and English
TRAINING
Santa Cruz County Community Emergency Response Team (CERT) Basic Training
Watsonville, CA | September 2026 - Present
- Completing 21 hours of training in disaster preparedness, disaster medical operations, fire safety, and light search and rescue.
- Developing hands-on emergency response skills, including fire extinguisher use, cribbing, search and rescue, and team-based response.
Timeline
IHSS Provider
Santa Cruz County, CA
07.2023 - Current
Call Center Agent
California Department of Public Health (CDPH)
02.2021 - 12.2021
Barista
Starbucks
10.2020 - 12.2020
Sales Associate
Finish Line
04.2018 - 06.2019
Sandwich Artist/Cashier
Subway
07.2017 - 01.2018
B.A. - Humanities & Communication
California State University, Monterey Bay
Associate of Arts - Communication Studies
Cabrillo College