Summary
Overview
Work History
Education
Skills
Timeline
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JOVANNA MALTBIA

Dallas,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in medical and call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

NRCMA

Corner Stone Medical
Dallas, TX
06.2021 - 06.2022
  • Triage NRCMA , communicated with 25-60 patients daily, delivered quality customer service.
  • Taught patients about medications, procedures, care plan instructions, and confirmed/rescheduled appointments.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.

Customer Service Rep

Charter Communications
Kansas City, MO
01.2019 - 04.2021
  • #1 agent on team, #12 agent in call center
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled over 100 calls per shift retrieving customer data, presenting relevant product information and cancelling services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Placed orders and processed payments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Troubleshooted mobile devices, assisted with data transfers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

CMA/CNA

All Services Home Health Care
Kansas City, MO
08.2018 - 03.2020
  • Cared for 15-18 Alzheimer's residents.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Administered medications or treatments as directed by nurse or physician.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Housekeeper

Hotel Indigo
Kansas City, MO
07.2016 - 08.2018
  • Cleaned 15-24 rooms daily in accordance with IHG standards.
  • Changed bed linens and collected soiled linens for cleaning. Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures and windowsills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Unloaded machines, ironed pieces and folded cleaned items.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies. Cross-trained existing employees to maximize team agility and performance.
  • Inspected 25-40 guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Medical Assistant

Concorde Career College
Kansas City, MO
06.2021

GED -

HiSet
Online
08.2017

Skills

  • Ability to grasp new concepts quickly and efficiently
  • Calm and Professional Under Pressure
  • Self-starter
  • Excellent customer service skills
  • Active Listening
  • Leadership
  • Upbeat and Positive Personality
  • Organization and Time Management
  • Exceptional attention to detail
  • Flexible and Adaptable
  • Microsoft Office
  • Data Entry and Maintenance

Timeline

NRCMA

Corner Stone Medical
06.2021 - 06.2022

Customer Service Rep

Charter Communications
01.2019 - 04.2021

CMA/CNA

All Services Home Health Care
08.2018 - 03.2020

Housekeeper

Hotel Indigo
07.2016 - 08.2018

Medical Assistant

Concorde Career College

GED -

HiSet

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JOVANNA MALTBIA