Jovanna Toledo
Fresno,CA.
Summary
To obtain a position where I can utilize my skills to benefit a successful company. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Check N Go
08.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash and customers personal information
- Made over 40 sale calls to current and new customers
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Cricket Wireless
10.2018 - 08.2019
- Ensured great service
- Resolved any questions or problems, recommended and helped customers select merchandise based on needs,
- Informed customers on different sales
- Store opening and closing procedures, operated cash register, ads on current promotions.
Customer Service Representative
Wireless Proz
01.2017 - 04.2018
- Provide excellent face to face
- Assist with billing/account questions
- Troubleshoot phones or tablets, inventory devices and accessories
- File and secure personal information
- Opening and closing procedures
Customer Service Representative
Exclusive Wireless
02.2015 - 08.2016
- Maintained friendly and professional customer interactions
- Met customers’ needs and solved phone issues or any concerns
- Store maintenance
- Handled cash and debit/credit transactions, met sales goals for the month
- Open and closing procedures.
Customer Service Representative
McDonald’s Restaurant
04.2014 - 02.2015
- Provided excellent, , worked the register, maintained sanitary work area, prepared the food and stocked up on all necessary lobby and kitchen items.
Education
High School Diploma -
Edison High School
Fresno, CA06.2012
Skills
- Excellent communication skills as well as organization skills
- Ability to learn new concepts and skills
- Meet sale goals
- Work with register
- Marketing collateral
- Order/stock up on necessary product
- Promoting
- Sales experience
- Time management
- Creativity
- Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Check N Go
08.2019 - 01.2021
Customer Service Representative
Cricket Wireless
10.2018 - 08.2019
Customer Service Representative
Wireless Proz
01.2017 - 04.2018
Customer Service Representative
Exclusive Wireless
02.2015 - 08.2016
Customer Service Representative
McDonald’s Restaurant
04.2014 - 02.2015
High School Diploma -
Edison High School
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