Jovanna Yanes
Albuquerque
Summary
Proactive and detail-oriented Patient Care Technician skilled in assisting nurses and physicians with patient care duties. Proven ability to efficiently manage multiple tasks, accurately document patient information, and collaborate effectively within a healthcare team. Eager to contribute to a fast-paced medical setting by ensuring patient comfort and well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Staff
Bright Horizons Inc.
09.2020 - Current
- Supported daily living activities, assisting with personal care, hygiene, meal preparation, feeding, housekeeping, and laundry to enhance individual comfort and well-being.
- Community inclusion: Provide transportation and support for outings, social events, and community activities to promote community life integration
- Monitored and reported health or behavioral changes to medical professionals, ensuring a safe living environment and timely interventions.
- Empowerment and advocacy: Support the individual in self-determination and self-advocacy, so they can make their own choices.
- Skill development: Help individuals build and strengthen independent living skills, including budgeting, shopping, and communication with peers and supervisors.
- Assisted with medication management to promote health and adherence to treatment plans.
Scheduler
ABANZA PERSONAL CARE SERVICES LLC
01.2026 - 03.2026
- Created and maintained schedules for a team of 50 + employees, ensuring optimal coverage and efficient use of resources
- Monitored schedule adherence, adjusting for unexpected absences or workload changes to maintain operational continuity
- Developed and implemented policies and procedures for scheduling processes to improve efficiency and accuracy
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Maintained accurate records of employee attendance, time off requests, and other relevant information in the scheduling system/database
- Distributed finalized schedules to employees promptly via email or online platform
- Resolved discrepancies related to schedule, including missed shifts and overlapping shifts, ensuring accurate staffing
- Coordinated with external vendors regarding availability for project-based assignments, facilitating timely resource allocation
- Served as a subject matter expert on scheduling software/systems, providing guidance/troubleshooting support to users within the organization
Job Coach
Mandy's Farm
Albuquerque
03.2024 - 04.2025
- Coach, train and mentor young adults with disabilities in learning work skills
- Educated, trained, and mentored individuals with disabilities to enhance their vocational skills and confidence.
- Provided tailored emotional and physical support to participants based on their unique disability support needs.
- Assist participants in creating resumes and preparing for interviews.
- Facilitated goal-setting and interest assessment for participants to guide their career development.
- Resolved conflicts among participants to promote teamwork and a supportive atmosphere.
- Write vocational and skills assessments
- Have knowledge and understanding of participants' relevant personal history, support needs, healthcare needs, and other information vital to providing person-centered support.
Patient Care Technician/Secretary
Interim HealthCare
Albuquerque
05.2015 - 05.2023
- Provided non-medical supportive care to elderly and disabled individuals in their homes, enhancing their quality of life.
- Assisted with daily living tasks such as bathing, dressing, cooking, and cleaning while delivering compassionate end-of-life hospice care in homes and facilities.
- Assist with the recruitment process by identifying candidates, performing background checks, answering candidate questions and issuing employment contracts.
- Billing patients: Preparing bills and invoices, and sending them to patients
- Answered phones and emails, scheduled and confirmed appointments, and managed customer data entry, streamlining workflow and improving appointment organization.
Accountant Assistant
Heights Security Key, Lock and Safe
Albuquerque
07.2022 - 03.2023
- Ensured accuracy of QuickBooks data through thorough analysis.
- Processed company documentation, including invoices and payment checks, to ensure timely financial operations.
- Communicated with vendors on inquiries to identify discrepancies and resolve problems efficiently.
- Oversaw customer accounts from contract initiation to completion, ensuring accurate booking of project deliverables and timely processing of credit memos.
- Handled large volume of incoming calls and responded to diverse customer inquiries, delivering effective customer service.
Surgical Technologist
Christus St. Vincent Physician Medical Center
Santa Fe
06.2016 - 01.2017
- Prepared instrumental equipment for the procedures.
- Sterilizing equipment and taking an inventory to ensure there are enough supplies for surgery.
- Preparing a patient for surgery
- Passing the surgery instruments and sterile supplies throughout operation
- Taking account of all surgical instruments and supplies prior to the operation
- Recounting surgical instruments and supplies at the end of the operation
- Maintaining an overall sterile environment throughout the surgery
- Supported surgical teams by assisting in general, neurosurgical, and plastic surgeries, focusing on advanced minimally invasive and robotic methods.
- Supported surgical teams by assisting in common procedures, including joint aortic aneurysm repair, joint replacements, spine surgeries, and cosmetic surgeries.
- Supported healthcare teams in other specialties, focusing on ENT, gynecology, and management of pulmonary conditions.
Externship: Labor and Delivery
Lovelace Hospital
05.2016 - 07.2016
- Assisting surgical Team during procedures like c-sections, Urethroscopy, Vaginal Hysterectomies
- Provided emotional support to patients before and after procedures to enhance their comfort and reduce anxiety.
- Coordinated equipment and instruments during procedures to ensure seamless surgical operations.
- Anticipating the use of instruments depending on the procedure and surgeon
- Ensured cleanliness of surgical instruments to prevent infection during procedures.
- Preparing operating rooms
- Keeping operating rooms stocked with extra items such as laps and sutures.
- Clean and decontaminate surgical instruments after use.
- Delivered specimens to lab, answered phones, responded to paperwork, and communicated with patients empathetically to ensure clear understanding of procedures.
Externship
New Mexico Orthopaedics/ Presbyterian Healthcare Services
03.2016 - 04.2016
- Pre- and post-operative care
- Knowledge of musculoskeletal conditions
- Orthopaedic equipment and devices (casting, splinting, traction)
- Communication and patient education
- Utilized empathy to effectively address and resolve patient concerns.
- Ensured accurate and precise documentation to support quality patient care.
- Collaborated with colleagues to enhance coordination and continuity of patient care.
- Electronic Health Records (EHR) system
Med Tech/Caregiver
Brookdale Senior Living
Albuquerque
10.2012 - 12.2014
- Monitored vital signs to assess and ensure patients' well-being
- Monitoring indicators like blood pressure, pulse, temperature, and respiration
- Assisted with essential medical tasks to enhance patient care
- Providing basic medical check-ups and support to nurses and other healthcare professionals
- Medication dispensing
- Preparing and giving medicine to patients based on a prescription
- Medical recordkeeping
- Collecting and updating patient information, such as diagnoses, test results, and medical history
- Implemented infection control protocols to safeguard against illness
- Using evidence-based practices to prevent infections that could harm patients and healthcare workers
Education
Associate of Applied Science - Surgical Technology
Brown Mackie College
Albuquerque, NM04-2015
Certicate in Medical Assisting -
Carrington College
Albuquerque, NM05-2011
Skills
- Medical receptionist
- Patient scheduling
- Customer service
- Customer support
- Technical support
- Help desk
- Medical records
- QuickBooks
- Operating systems
- Time management
- Bilingual
- Typing
Certification
- CPR Certification, 04/01/24, 04/30/26
- CNA
Languages
Spanish, Fluent
Timeline
Scheduler
ABANZA PERSONAL CARE SERVICES LLC
01.2026 - 03.2026
Job Coach
Mandy's Farm
03.2024 - 04.2025
Accountant Assistant
Heights Security Key, Lock and Safe
07.2022 - 03.2023
Support Staff
Bright Horizons Inc.
09.2020 - Current
Surgical Technologist
Christus St. Vincent Physician Medical Center
06.2016 - 01.2017
Externship: Labor and Delivery
Lovelace Hospital
05.2016 - 07.2016
Externship
New Mexico Orthopaedics/ Presbyterian Healthcare Services
03.2016 - 04.2016
Patient Care Technician/Secretary
Interim HealthCare
05.2015 - 05.2023
Med Tech/Caregiver
Brookdale Senior Living
10.2012 - 12.2014
Associate of Applied Science - Surgical Technology
Brown Mackie College
Certicate in Medical Assisting -
Carrington College