Jovanne Nolasco
Alvin,Texas
Summary
Dynamic leader and communicator with proven expertise in team leadership and customer relationship management honed at Dollar Tree and The Village Early Learning Center. Excelled in enhancing customer satisfaction and safety procedures, alongside fostering child development and safety. Skilled in cash handling and CPR, demonstrating a strong work ethic and strategic planning abilities. Achieved significant improvements in operational efficiency and service quality. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Part Time Manger
Dollar Tree
Partlow, VA
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Dollar Tree
Alvin, TX
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Daycare Teacher
The Village Early Learning Center
Alvin, TX
05.2023 - 09.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Library Student Assistant
Alvin Community College
Alvin, TX
09.2022 - 05.2023
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
- Accessed library catalog to review ownership and circulation status.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Created welcoming and comfortable space by keeping library clean and organized.
Education
High School Diploma -
Alvin Community College
Alvin, TXHigh School Diploma -
Rise Academy
Alvin, TX05.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Schedule Preparation
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Relations
- Refunds and exchanges
- Merchandise Restocking
- Child Safety
- Cleaning and sanitation
- Lesson Planning
Timeline
Part Time Manger
Dollar Tree
02.2024 - Current
Cashier
Dollar Tree
10.2023 - Current
Daycare Teacher
The Village Early Learning Center
05.2023 - 09.2023
Library Student Assistant
Alvin Community College
09.2022 - 05.2023
High School Diploma -
Alvin Community College
High School Diploma -
Rise Academy