Jovanni Carter
Woodstock,United States
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Data Specialist
WellStar North Fulton Hospital
07.2023 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Coordinated with multiple doctor offices to secure OR time
- Schedule pre admission testing appointments for patients prior to surgery
- Double checked patients files to make sure the demographic information we have in the system is up to date.
Customer Service Attendant
Nalley Lexus Roswell
08.2022 - 07.2023
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved cars according to customer needs.
- Removed safety hazards, soiled items and trash from customer areas.
- Delivered above and beyond service to guests at their property.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Washed cars when needed before vehicle is handed back to guest.
Internal Service Advisor
Nalley Lexus Roswell
02.2022 - 05.2023
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Measured depth of current tire tread and educated customers about dangers of low tread.
- Greet Customers as they drove in the service lanes
- Write up Repair Orders for vehicles that have been recently traded in
- Prepare folders for Certified Pre-Owned Vehicles that included all the information on the vehicle for the customer
- Take care of customers who recently purchased a vehicle from our dealership that are having issues with the car they purchased
- Contact customers with updates on their vehicles in the repair process
- Keep management up to date with the status of vehicles in the reconstruction process
- Schedule appointments for customers who have concerns on their vehicle
Warehouse Supervisor
United Parcel Service, UPS
06.2021 - 01.2022
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Used warehouse management software to reconcile daily inventory.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
Loaner Coordinator
Nalley Lexus Roswell
03.2020 - 12.2020
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered data, generated reports and produced tracking documents.
- Generate loaner vehicle contracts for customers
- File claims when the customer wrecked or damaged a loaner vehicle after use
- Switch customers out of loaner vehicles if they have been in the vehicle to long
- Schedule deliveries for customers to receive their loaner vehicles at there rightful place.
Service Ambassador
RBM Of Alpharetta
08.2018 - 02.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Greeted customers as they drove on to the service lanes
- Escort the customers from their vehicle into the lounge area
- Notify the advisors when their customers arrived
- Give complimentary car washes to the guest
- Wash all cars after the service has been completed
Golf Cart Attendant
Ansley Golf Club
10.2016 - 06.2017
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Clean golf carts after use
- Clean Golf clubs after use
- Prep the members golf clubs and carts before they arrive
- Clean the range after use
Education
Associate of Science - Surgical Technology
Chattahoochee Technical College
Marietta, GA05-2026
Bachelor of Integrated Studies - Business/Communications/Pre-law
Georgia State University
Atlanta, GA08.2022
High School Diploma -
River Ridge High School
Woodstock, GA05.2017
Skills
- Handling Customer Complaints
- Team Collaboration
- Attention to Detail
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service
- Courteous with Strong Service Mindset
- Excellent Communication
- Hardworking and Dedicated
- Multitasking and Organization
- Calm and Professional Under Pressure
Timeline
Data Specialist
WellStar North Fulton Hospital
07.2023 - Current
Customer Service Attendant
Nalley Lexus Roswell
08.2022 - 07.2023
Internal Service Advisor
Nalley Lexus Roswell
02.2022 - 05.2023
Warehouse Supervisor
United Parcel Service, UPS
06.2021 - 01.2022
Loaner Coordinator
Nalley Lexus Roswell
03.2020 - 12.2020
Service Ambassador
RBM Of Alpharetta
08.2018 - 02.2020
Golf Cart Attendant
Ansley Golf Club
10.2016 - 06.2017
Associate of Science - Surgical Technology
Chattahoochee Technical College
Bachelor of Integrated Studies - Business/Communications/Pre-law
Georgia State University
High School Diploma -
River Ridge High School
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