Jovanni Haynes
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
VIP Door Host
Parlay Orlando
09.2022 - 03.2023
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
Front Door Host
Tier Nightclub
04.2021 - 08.2022
- Answered phone calls, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Monitored workers for performance, professionalism and service quality.
Education
Associate of Arts - Business
Valencia College
Orlando, FL05.2017
Skills
- Guest Satisfaction
- Bank Deposit Preparation
- Accurate Incident Reporting
- Hospitality Management
- Customer Needs Assessments
- Sales Systems
Timeline
VIP Door Host
Parlay Orlando
09.2022 - 03.2023
Front Door Host
Tier Nightclub
04.2021 - 08.2022
Associate of Arts - Business
Valencia College
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