JOVANNI MARTINEZ
Royse City,TX
Summary
Results-oriented and dedicated professional with a proven track record of success in retail operations, sales, team leadership, and project management. Skilled in driving project success, managing cross-functional teams, and delivering exceptional results. Strong expertise in sales forecasting, strategic planning, and senior management reporting. Adept at utilizing multi-channel relationships to overcome sales hurdles and enhance customer satisfaction. Seeking a challenging Project Management position to leverage my experience and skills in driving project excellence and achieving organizational objectives
Overview
13
13
years of professional experience
Work History
Retail Store Manager
T-Mobile
01.2010 - Current
- Successfully led all operations of a T-Mobile retail store, ensuring seamless execution of projects, adherence to timelines, and achievement of project objectives.
- Managed cross-functional teams, including hiring, scheduling, training, and performance management, to deliver outstanding results.
- Utilized strong communication skills to collaborate with Senior Leadership, Operational Teams, and Direct Reports to define project scope, goals, and deliverables.
- Employed effective resource management strategies to optimize team performance, maintain labor controls, and drive operational efficiencies.
- Applied project management methodologies to monitor and track project progress, mitigate risks, and resolve issues in a timely manner.
- Regularly provided Quarterly Business Reports and forecasted sales projections to guide decision-making and strategic planning processes.
- Demonstrated expertise in utilizing multi-channel relationships to tackle sales hurdles, solve customer pain points, and drive customer satisfaction.
- Fostered an inclusive and collaborative work environment, promoting team initiatives and supporting individual growth and development.
- Successfully grew T-Mobile's presence in a rural market through strategic planning, community event alignment, and creating growth opportunities.
- Managed remote workers (Home Town Experts) by providing coaching, guidance, and support to drive performance and achieve targets.
- Leveraged multi-channel relationships to overcome sales challenges, address customer pain points, and enhance the overall customer experience.
- Achieved exceptional results, consistently performing in the top 40% of company sales performance analytics.
Education
No Degree - Accounting
01.2028
Associate of Applied Science - Management And Leadership
08.2012
Skills
- Project management
- Team leadership
- Multi-channel relationship management
- Communication
- Resource management
- Operational efficiency
- Sales forecasting
- Senior management reporting
- Sales and customer service
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Store Manager - T-Mobile
01.2010 - Current
The University of Texas At Arlington - No Degree, Accounting
Richland College - Associate of Applied Science, Management And Leadership