Jovanny Marcial
Houston,TX
Summary
Dynamic and results-driven professional with a unique blend of healthcare administration and creative expertise. With a solid foundation at Texas Children's Hospital and six years of freelance graphic design experience, I bring an exceptional ability to manage patient data meticulously and create visually captivating content that elevates customer engagement. Proficient in Adobe Photoshop and fluent in bilingual communication, I am skilled at streamlining processes and executing impactful marketing strategies. My background in digital design and patient care enables me to deliver high-quality results in diverse, fast-paced settings, making me an asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Texas Children's Hospital
Houston, TX
10.2019 - Current
- Scheduling Coordination: Efficiently scheduled appointments and procedures for healthcare providers.
- Patient communication: Proactively reached out to patients, ensuring a positive experience.
- Authorization Management: Acquired the necessary medication authorizations.
- Administrative Support: Maintained accurate records in compliance with healthcare regulations.
- Clinic Management: Oversaw off-site clinic operations for smooth daily activities.
- Patient Check-In/Check-Out: Managed check-in/check-out processes and documentation.
- Provider Schedule Management: Coordinated healthcare provider schedules to maximize efficiency.
Freelance Graphic Designer
Self-employed
Houston, TX
01.2017 - Current
- Design Proficiency: Created engaging designs for a range of clients using Adobe Photoshop, Adobe Illustrator, and Procreate.
- Project Scope: Developed branding, logos, marketing materials, and digital illustrations, ensuring alignment with client needs.
- Technical Skills: Fluent in color theory, layout design, and visual hierarchy principles, to deliver visually appealing and effective graphics.
Lead Generation Specialist
Tricolor Auto Group
Houston, TX
07.2017 - 10.2019
- Conducted research and identified potential leads through various online sources.
- Created detailed lead profiles to ensure accurate data capture for further analysis.
- Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Responded quickly to customer inquiries and provided effective solutions in a timely manner.
- Maintained an up-to-date database of qualified leads and their contact information.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Analyzed existing marketing campaigns and identified areas for improvement to optimize lead generation results.
- Monitored industry trends and competitor activity related to lead generation initiatives.
Education
High School Diploma -
Klein Oak High School
Spring, TX06-2010
Skills
- Illustration
- Logo design
- Visual design
- Digital graphics
- Image manipulation
- Digital design
- Photography composition
- Logo creation
- Adobe Photoshop and Illustrator
- Color theory
- Charting and clinical documentation
- Inter-office communication
- Prioritizing patients
- Document management
- Complaint resolution
- Scheduling
- Accurate data entry
- Rapid data entry skills
- Avid Pro Tools
- Social media management
- Content delivery
- Market research
- Content coordination
- Branding support
Certification
- CHEERS/CRM Proficiency, EPIC Systems – October 2019 to Present
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Administrative Assistant
Texas Children's Hospital
10.2019 - Current
Lead Generation Specialist
Tricolor Auto Group
07.2017 - 10.2019
Freelance Graphic Designer
Self-employed
01.2017 - Current
High School Diploma -
Klein Oak High School