Jovano Djakie
Wanica
Summary
I'm Jovano Djakie, a young professional with a proven track record at Digicel Suriname N.V.
I’m known for my strong work ethic, ability to handle pressure, and willingness to keep learning—whether it’s through academic study, skill-building, or real-world challenges. I believe in showing up, getting things done, and finding solutions, even when resources are limited.
Currently, I am studying and working toward advancing my career in business and technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activation Agent
Digicel Suriname N.V.
Paramaribo
04.2024 - Current
- Supported testing of new products and promotions to enhance market readiness.
- Implemented changes on MDA to improve operational efficiency.
- Ordered test credits and test phones for product evaluation purposes.
- Updated auditor's files with new product information for compliance.
- Assisted with various operational tasks to streamline departmental processes.
Assisting legal
Digicel Suriname N.V.
Paramaribo
09.2022 - Current
- Processed requests from P.G. efficiently and accurately.
- Utilized SQL for data management and analysis.
- Supported handling of Prepaid CDRs to ensure accurate billing and reporting.
Customer Care Agent
Digicel Suriname N.V.
Paramaribo
04.2022 - 04.2024
- Assisted customers with inquiries regarding phones, services, billing, and company information.
Resolved customer issues efficiently while providing additional relevant information. - Reported significant problems following established procedures and maintained accurate records.
- Participated in training sessions to enhance product knowledge and customer service skills.
Supported special projects and collaborated with other departments to improve operations. - Provided assistance to Digicel ABC customers from Aruba, Bonaire, and Curaçao.
- Recognized with Best Agent Award for outstanding performance in Suriname market in 2023.
Cashier
Suribet
Wanica
11.2021 - 09.2022
- Managed sales of Suribet products, facilitating coordination of all Suribet laptops and overseeing cash register functions.
Security Guard
Special force security
Paramaribo
04.2020 - 12.2020
- Managed comprehensive security measures for project "Rashiv Project" (Villa Park)
Summer job
Tohora food & Beverage
Wanica
07.2018 - 10.2018
- Processed and delivered raw vegetables to A.Z. (Academic Hospital) and 's Lands Hospitaal.
Gas Station Attendant
Gow2 Derde rijweg
Wanica
08.2017 - 09.2017
- Assisted customers with fuel services and payments.
- Ensured station cleanliness and safety.
- Provided friendly and efficient customer service.
Education
Marketing 1(HBO) - Marketing
Hogeschool ABC
Paramaribo05-2023
High School Diploma -
IMEAO
Wanica02.2022
MULO-A -
R.D. Simonsschool
Paramaribo08.2017
Communicative Vaardigheden -
Youth Empowerment Suriname
Paramaribo01.2017
BBA - Business Administration
University of Applied Science And Technology
ParamariboSkills
- Product testing and report generation
- Problem-solving
- Microsoft Office Suite
- SQL proficiency
- Team collaboration
- Driver license BE
Personal Information
- Date of Birth: 01-10-2000
- Gender: Male
- Nationality: Surinamese
- Driving License: BE
- Marital Status: unmarried
References
- Burleson, Jennifer, 5977242424, Digicel N.V.
- Yorenski, Benschop, 5978101170, Digicel N.V.
- Gideon, +31 6 37394445, Suribet
- Waakzaam, Rudi, 597 8795038, Special Force Security
Interests
I am passionate about my work and continuously seeking personal and professional growth.
Languages
English
Professional
Spanish
Elementary
Dutch
Professional
Certification
Driver's license
Accomplishments
Top Agent market
Affiliations
Volunteer, leo club kankatrie. focus on leadership and community service
Timeline
Activation Agent
Digicel Suriname N.V.
04.2024 - Current
Assisting legal
Digicel Suriname N.V.
09.2022 - Current
Customer Care Agent
Digicel Suriname N.V.
04.2022 - 04.2024
Cashier
Suribet
11.2021 - 09.2022
Security Guard
Special force security
04.2020 - 12.2020
Summer job
Tohora food & Beverage
07.2018 - 10.2018
Gas Station Attendant
Gow2 Derde rijweg
08.2017 - 09.2017
Marketing 1(HBO) - Marketing
Hogeschool ABC
High School Diploma -
IMEAO
MULO-A -
R.D. Simonsschool
Communicative Vaardigheden -
Youth Empowerment Suriname
BBA - Business Administration
University of Applied Science And Technology