Jovany Gutierrez
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Screen Printer
After School Matters Inc.
07.2019 - 11.2020
- Cleaned, adjusted and repaired screen printing machines.
- Prepared, mixed and loaded screen ink.
- Created over 10 different designs
Customer Service Representative
PLS Financial Services
12.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Walter Payton College Prep
Chicago, IL06.2021
Skills
- Retail Sales Customer Service
- Call Center Operations
- Active Listening
- Report Preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Financial Services
12.2020 - 08.2023
Screen Printer
After School Matters Inc.
07.2019 - 11.2020
High School Diploma -
Walter Payton College Prep
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