Jovany Jacinto
Homewood,IL
Summary
Versatile Individual with a proven track record in installation & repair, building customer relations and coordinating service department. Over 4 years of experience in diagnosing machinery issues both mechanical and electrical . Fluent in Spanish, use Microsoft Office proficiently, maintaining great relationships with colleagues and customers. Consistently delivering management expectations with a focus on providing great customer service.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Voortman Steel Group USA
Monee, IL, USA
01.2024 - Current
- Coordinated scheduling of service visits to ensure proper organization.
- Generated quotes tailored to specific customer service requirements.
- Collaborated with technicians to address spare parts requirements.
- Made sure customers were updated on upcoming visits and technicians progress onsite
- Experience in using Salesforce software. Able to create cases, work orders, use Gantt charts, etc.
- Organize training sessions for technicians.
- Organized service reports from technicians.
- Collaborate with different departments within our organization to ensure customers' needs are met.
- Collaborated with the Director of Customer Service to ensure KPIs were met, along with improvements needed within the Service Department.
Field Service Technician
Matodi
Greensboro, USA
03.2021 - 10.2023
- Installed and commissioned heavy-duty glass machinery for the glass industry.
- Trained customers on various types of machines. Such as glass edgers, vertical/horizontal washers, and CNC mill machines.
- Worked on mainly 3-phase 240/ 480V. Also in single phase 120/240 v
- Used precession tooling for better accuracy readings
- Able to read electrical schematics and diagnose electrical problems.
- Repaired any mechanical , pneumatic and electrical issues on machinery
- Provided detailed service reports after every service work.
- Provided technical support via phone and emails.
- Worked on Siemens electric components, Toshiba & Yaskawa VFD . Replaced components if required
- Worked on PLCs from Omron.
- Able to program drives on-site or in-house.
- Organized travel arrangements
- Provided updates with management to insure customer needs were met
Maintenance Technician
Handcraft Services
High Point, USA
08.2020 - 03.2021
- Operated varied hand and power tools to complete repairs
- Troubleshot Laundry equipment breakdowns and performed preventive maintenance
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
- Monitored and documented work maintenance logs
- Rewired and replaced faulty electrical components in equipment
- Repaired and replaced pumps, valves and motors
- Conducted inspections of facility and equipment
Weld Technician
Deere-Hitachi
Kernersville, USA
06.2019 - 08.2020
- Maintained tools and equipment for welding team
- Diagnosed and corrected mechanical faults prior to welding
- Fabricated and welded mild steel to form parts used in production processes
- Welded in horizontal, vertical and overhead positions
- Operated and set up robotic welder
- Documented daily work on work and production logs
- Stick, Mig and arc welding experience
Welder/fabricator
Modern Machine And Metal Fab
Winston-Salem, USA
06.2012 - 06.2019
- Installed and commissioned heavy-duty glass machinery for the glass industry.
- Trained customers on various types of machines. Such as glass edgers, vertical/horizontal washers, and CNC mill machines.
- Worked on mainly 3-phase 240/ 480V. Also in single phase 120/240 v
- Used precession tooling for better accuracy readings
- Able to read electrical schematics and diagnose electrical problems.
- Repaired any mechanical , pneumatic and electrical issues on machinery
- Provided detailed service reports after every service work.
- Provided technical support via phone and emails.
- Worked on Siemens electric components, Toshiba & Yaskawa VFD . Replaced components if required
- Worked on PLCs from Omron.
- Able to program drives on-site or in-house.
- Organized travel arrangements
- Provided updates with management to insure customer needs were met
Education
High School Diploma -
East Forsyth High School
NCSkills
- Installation and Repair
- Quality Reports
- Welding
- Microsoft Office
- Project coordination
- Bilingual
- Teamwork and collaboration
- Customer relationship management
- Electrical & Mechanical troubleshooting
- Technical support
- Team supervision
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Voortman Steel Group USA
01.2024 - Current
Field Service Technician
Matodi
03.2021 - 10.2023
Maintenance Technician
Handcraft Services
08.2020 - 03.2021
Weld Technician
Deere-Hitachi
06.2019 - 08.2020
Welder/fabricator
Modern Machine And Metal Fab
06.2012 - 06.2019
High School Diploma -
East Forsyth High School