Jovany Roger
Naples,FL
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10-year record of building positive relationships with internal and external stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patch Management Administrator
Herc Rentals
02.2025 - 08.2025
- Served in a 6-month contract role overseeing enterprise-wide patch management, ensuring secure and timely updates across all servers, workstations, and user devices
- Lead the integration of infrastructure and systems following the H&E acquisition, aligning technology standards and minimizing disruption during the transition
- Project managing the full-scale Windows 10 to 11 migration initiative across the organization, developing rollout plans, coordinating cross-functional teams, and driving successful execution
- Provided strategic oversight of update deployment processes, ensuring continuity of operations while maintaining compliance and system performance across departments
Director of Information Technology
XANDO ENERGY
04.2024 - 02.2025
- Developed and maintained CRM and ERP systems to support business operations and processes.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
- Analyzed business operations, identifying opportunities for improvement, and recommended the implementation of new technology solutions.
- Provided desktop support to end-users, handling ticket management and resolution efficiently.
- Managed and supported all Microsoft ecosystem development projects, including customization and integration with other systems.
- Designed, implemented, and maintained the company’s IT infrastructure, including networking, servers, and storage systems.
- Ensured the security and integrity of company systems by implementing and maintaining best practices in cybersecurity.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Improved system efficiency by implementing SAP solutions and optimizing technical processes.
- Facilitated effective communication between team members using various collaboration tools such as Git, Jira, or Trello.
Director of Information Technology
BUTTERFLY EFFECTS LLC
07.2021 - 01.2024
- Oversaw all IT infrastructure, operations, deployment, and support services for more than 2,500 employees nationwide
- Accountabilities encompassed IS support & security, application systems support, hardware services support, enterprise solutions, project management, desktop services, remote access, business continuity planning, inventory control, budgets, and user education.
- Championed digital transformation initiatives across the organization by promoting the adoption of new technologies that enhanced operational efficiency.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Introduced agile methodologies for project management within the department, leading to faster development cycles and increased responsiveness to changing business needs.
- Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
Head of I.T. Operations
BLOOM MEDICINALS
10.2019 - 06.2021
- Oversaw IT department operations, strategic planning, new hardware and software transitions, data center management, analysis tools/workflow, cyber security initiatives, processes & system improvements, internal controls, vendor agreements, and project management, and staff management and training.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for staff members.
Information Technology Specialist
VANTAGE COMMUNICATIONS
06.2017 - 10.2019
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
Help Desk Tier II
THE PALACE OF CORAL GABLES
12.2016 - 10.2019
- Provided Tier 2 IT support to non-technical internal users through desk side support services, and configured employee workstation hardware, devices, and software
- Fostered a positive user experience by managing customers' expectations of support and technology functionality.
Assistant Grocery Manager
PUBLIX
01.2011 - 12.2016
Education
Bachelors - Business Administration
University of South Florida
Tampa, FL05.2015
Skills
- Technical Support Management
- IT Infrastructure Management
- IT Asset Management
- IT Compliance
- IT Procurement
- IT Budgeting
- IT Governance
- Project Management
Technical Summary
MS Project, MS Office Suite, MS Access, Linux, Cisco, SQL, Pl/SPL, HTML, XML, ASP.net 4.0, Active Directory and Google Cloud
Certification
- CompTIA Network +
- CompTIA Security +
- CompTIA A+
- Google Workspace Certified
- Amazon AWS Certified
- JIRA ACA-910 Certified
- Microsoft Certified Solutions Expert (MCSE)
Languages
English
Spanish
Timeline
Patch Management Administrator
Herc Rentals
02.2025 - 08.2025
Director of Information Technology
XANDO ENERGY
04.2024 - 02.2025
Director of Information Technology
BUTTERFLY EFFECTS LLC
07.2021 - 01.2024
Head of I.T. Operations
BLOOM MEDICINALS
10.2019 - 06.2021
Information Technology Specialist
VANTAGE COMMUNICATIONS
06.2017 - 10.2019
Help Desk Tier II
THE PALACE OF CORAL GABLES
12.2016 - 10.2019
Assistant Grocery Manager
PUBLIX
01.2011 - 12.2016
Bachelors - Business Administration
University of South Florida