JoVaun Burley
Washington,DC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
MT & G Enterprise
Washington, DC
03.2022 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in the development of social skills to become integrated in the community.
- Recorded client status progress and challenges in logbooks and reports.
- Contributed to case reviews of client status and progress.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided guidance and support to ensure safety of individuals served.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored health and well-being of clients and reported significant health changes.
Delivery Driver
Amazon
Largo, MD
01.2022 - 02.2025
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Outreach Coordinator
TRAPP Stars Inc
Washington, DC
01.2021 - 01.2022
- Provided hands-on and proactive leadership to community services staff.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Acted as consultant to community programs by interpreting regulations and policies.
- Consulted with staff on resolution of complex service issues.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Provided support to team members in completing tasks related to outreach activities.
- Met community outreach goals through lead generation and conversion.
Education
High School Diploma -
Coolidge Senior High School
Washington, DC06-2016
Skills
- ADL support
- Client documentation
- Positive reinforcement
- Care plan management
- Active listening
- Empathy and patience
- Team collaboration
- Conflict resolution
- Relationship building
- Client advocacy
- HIPAA compliance
- Multitasking and organization
- Report writing
- Safety monitoring
- Problem-solving
- De-escalation techniques
- Decision-making support
Timeline
Direct Support Professional
MT & G Enterprise
03.2022 - Current
Delivery Driver
Amazon
01.2022 - 02.2025
Outreach Coordinator
TRAPP Stars Inc
01.2021 - 01.2022
High School Diploma -
Coolidge Senior High School
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