Jovaun Howard
Morgantown,WV
Summary
Professional with experience in transportation, store operation and electrical work . Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and team management. Highly valued for punctuality, problem-solving, and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Mountain Line Transit
Morgantown, WV
03.2024 - 01.2026
- Conducted thorough pre-trip inspections of the bus to guarantee optimal operational readiness before each shift.
- Participated in ongoing training programs to enhance driving skills, Achieving CDL status while helping others during training.
- Implemented route adjustments based on traffic conditions to enhance service efficiency.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Sr. Customer Service Agent
FedEx Express
Morgantown, WV
08.2020 - 02.2024
- Directed operations of 30 delivery drivers to ensure timely and accurate customer deliveries.
- Acquired Dangerous Goods and IATA certifications following a comprehensive one-week training course.
- Coordinated logistics monitoring activities at various stations, focusing on the safe sorting of packages and compliance with safety regulations for dangerous goods.
- Assisted in managing paperwork for store operations. Supported reconciliation of end-of-day counts. Aided in fixing time cards and completing closing shift tasks.
- Supervise monthly training for employees. Ensuring we are compliant and up to date on safety procedures and standards.
Rural Carrier Associate / Mail Clerk
United States Postal Service
Morgantown, WV
11.2019 - 07.2020
- Transitioned from seasonal mail clerk to rural courier, demonstrating adaptability and commitment to service.
- Delivered mail efficiently across designated rural routes, ensuring timely service and customer satisfaction.
- Acquired knowledge of multiple routes to enhance operational flexibility and responsiveness.
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
Xfinity Retail Associate
Comcast
Morgantown, WV
05.2018 - 09.2019
- Providing superior customer service with each interaction, as well as educating each customer making sure they understand our plans and tech.
- Consistently surpassed sales goals, frequently exceeding 100% quota across various categories.
- Implemented a user-friendly inventory system on mobile devices, facilitating easier access for all team members.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
Seasonal Sales Associate
TROC Global
Granville, WV
10.2017 - 01.2018
- Initiated interactions with customers to establish connections and determine their mobile service needs.
- Staying up to date on latest tech trends and new device releases such as mobile, tablets, smart accessories.
- Checking out customers, handling cash and electronic purchases in professional manner.
- Executing stock procedures, counting inventory when opening and closing the store every shift.
Footwear Associate
Dicks Sporting Goods
Morgantown, WV
02.2017 - 08.2017
- Coordinated truck arrivals, executed pallet breakdown procedures, and ensured proper product placement in designated storage areas.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Known for being "positionless" since I would help out in different departments each day .
Tent Operator
Phantom Fireworks
Morgantown, WV
05.2017 - 07.2017
- Launched new store location and spearheaded recruitment and training initiatives for new staff.
- Location nearly sold out exceeding sales goals.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Executed opening and closing tasks for location, maintaining security and readiness for customers.
Sales Associate
Finish Line
Morgantown, WV
09.2015 - 10.2016
- Greet customers and assist them in finding merchandise as well as handling in store purchase.
- Designed and implemented visually appealing product displays to enhance customer engagement.
- Leveraged strong customer relationships to upsell products and achieve sales targets.
- Maintain upkeep of store throughout shift.
Banquet Porter
Waterfront Place Hotel
Morgantown, WV
02.2015 - 03.2016
- Coordinated client interactions and addressed inquiries during high-profile events.
- Set up and dismantled banquet events, ensuring optimal layout and presentation.
- Inspected banquet rooms for any repairs and replacements.
- Assisted in training new porters on operational procedures and safety protocols.
Retail Sales Associate
Wal-Mart
Fairmont, WV
01.2014 - 11.2014
- Delivered proactive customer service by anticipating needs, suggesting alternatives, and resolving issues independently.
- Perform cashier services; handling large amounts of money daily, operating an automated cash register, process refunds, and conduct intercom announcements.
- Managed inventory levels for frozen and dairy products, ensuring product freshness and availability.
- Conducted regular audits of stock levels, identifying discrepancies to maintain accurate inventory records.
Education
High school diploma or GED -
Fairmont Senior High School
Fairmont, WV01-2014
Associate of Applied Science - Electrician
Laurel College of Technology
Morgantown, WV06-2027
Skills
- Safe driving
- Vehicle inspection
- Operations management
- Client relationship management
- Staff training
- Data entry
- Multitasking and organization
- Strong work ethic
- Commercial driving
- Air brake endorsement
- Problem-solving
- Attention to detail
Certification
- OSHA 10 - Current
- CDL Class B - Airbrake/Passenger - Current
- Dangerous Good Training - 2020 to 2024
- IATA Manual Training - 2020 to 2024
Timeline
Transit Bus Operator
Mountain Line Transit
03.2024 - 01.2026
Sr. Customer Service Agent
FedEx Express
08.2020 - 02.2024
Rural Carrier Associate / Mail Clerk
United States Postal Service
11.2019 - 07.2020
Xfinity Retail Associate
Comcast
05.2018 - 09.2019
Seasonal Sales Associate
TROC Global
10.2017 - 01.2018
Tent Operator
Phantom Fireworks
05.2017 - 07.2017
Footwear Associate
Dicks Sporting Goods
02.2017 - 08.2017
Sales Associate
Finish Line
09.2015 - 10.2016
Banquet Porter
Waterfront Place Hotel
02.2015 - 03.2016
Retail Sales Associate
Wal-Mart
01.2014 - 11.2014
High school diploma or GED -
Fairmont Senior High School
Associate of Applied Science - Electrician
Laurel College of Technology