Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Joveline Nicastro

Ormond Beach,FL

Summary

Dynamic manager with extensive leadership experience in fast-paced environments, recognized for driving customer satisfaction, safety compliance, and operational excellence. Skilled in motivating teams and streamlining processes through strong technical proficiency and problem-solving abilities. Holds a solid academic background in forensic psychology, enhancing analytical thinking, research depth, and audience insight. Versatile communicator with proven ability to translate complex ideas into clear, persuasive messages, bringing both managerial expertise and creative writing strengths to deliver content that informs, engages, and inspires.

Overview

18
18
years of professional experience

Work History

Freelance Writer

Freelancer
01.2020 - 01.2025
  • Provided freelance writing services, creating engaging content for blogs and articles.
  • Applied research, critical thinking, and problem-solving skills to academic projects.
  • Organized and participated in charity initiatives, demonstrating leadership and teamwork skills.

Manager

Wendy’s
12.2018 - 12.2019
  • Led daily operations to boost customer service quality and operational efficiency.
  • Enhanced safety protocols, leading to improved operational efficiency in dining, kitchen, and BOH areas.
  • Conducted safety briefings, and maintained sanitation standards.
  • Developed and delivered comprehensive employee training, enhancing team skills and performance.
  • Implemented scheduling and inventory management with Toast and HotSchedules.
  • Managed profit and loss statements, and utilized POS systems for sales and inventory tracking.

Manager/Owner

Kate’s Internet Café
02.2011 - 08.2018
  • Directed operations to ensure a welcoming environment for customers
  • Managed dining, and BOH areas and handled customer inquiries and ensured satisfaction
  • Conducted safety briefings and upheld sanitation standards
  • Ensured proper sanitation and sterilization standards were maintained in the back-of-house (BOH) operations
  • Handled customer inquiries and ensured satisfaction
  • Utilized POS systems like Square for tracking sales and inventory
  • Oversaw financial operations including profit and loss management

Field Tutor

Saint Peter’s College
06.2009 - 07.2010
  • Facilitated learning experiences for students
  • Developed and implemented tailored lesson plans
  • Ensured a conducive learning environment
  • Used Moodle and Microsoft PowerPoint for lessons

1 On 1 Tutor

Independent Tutoring
06.2008 - 07.2009
  • Provided personalized academic support
  • Adapted teaching methods to individual student needs
  • Monitored student progress and adjusted strategies
  • Conducted virtual tutoring sessions with Skype and used Microsoft Excel for tracking

Dean’s Office Assistant

Saint Peter’s College
05.2007 - 07.2008
  • Managed administrative tasks and provided support to the Dean
  • Organized and maintained files
  • Assisted with document preparation and scheduling
  • Utilized Microsoft Office Suite and G Suite/Google Workspace for administrative tasks

Education

Master of Science - Psychology with emphasis in Health Psychology

Grand Canyon University
05.2026

Bachelor of Science - Psychology with an emphasis in Forensic Psychology

Grand Canyon University
10.2024

Associate of Arts - Hospitality And Restaurant Services

System Technology Institute
03.2010

Skills

  • Inventory Management
  • Employee Training
  • Analytical Mindset
  • Writing, Editing and Proofreading
  • Article Writing
  • Research Methodology

Accomplishments

    Graduated Summa Cum Laude, Bachelor of Science in Forensic Psychology

Affiliations

  • Alpha Chi (National College Honor Society), 02/22/24
  • Psi Chi (The National Honor Society in Psychology), 10/16/23
  • The National Society of Collegiate Scholars, 02/05/23

Timeline

Freelance Writer

Freelancer
01.2020 - 01.2025

Manager

Wendy’s
12.2018 - 12.2019

Manager/Owner

Kate’s Internet Café
02.2011 - 08.2018

Field Tutor

Saint Peter’s College
06.2009 - 07.2010

1 On 1 Tutor

Independent Tutoring
06.2008 - 07.2009

Dean’s Office Assistant

Saint Peter’s College
05.2007 - 07.2008

Master of Science - Psychology with emphasis in Health Psychology

Grand Canyon University

Bachelor of Science - Psychology with an emphasis in Forensic Psychology

Grand Canyon University

Associate of Arts - Hospitality And Restaurant Services

System Technology Institute

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