Jovena Agenor
Lauderhill
Summary
Developed strong patient care skills and medical knowledge in clinical environment. Demonstrated ability to handle both clinical and administrative duties efficiently. Seeking to transition to new field where these skills can be applied to enhance organizational effectiveness and patient experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Coordinator's Assistant
Total Orthopedic Care (volunteer)
05.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Receptionist
Midway Specialty Care Center
01.2024 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant Intern
New Health Medical Center
12.2023 - 03.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Education
Master of Science - Pediatric Nursing
Arizona College of Nursing
08.2027
High School Diploma -
North Miami Senior High
Miami, FL06.2021
Skills
- Office administration
- Insurance verification
- HIPAA guidelines
- Vital signs monitoring
- Phlebotomy
- Sterilization procedures
- Cleaning and sanitation protocols
- First aid and CPR certified
- Critical thinking
- Administrative support
- Staff training
Certification
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Languages
English
Professional Working
Timeline
Coordinator's Assistant
Total Orthopedic Care (volunteer)
05.2024 - Current
Medical Receptionist
Midway Specialty Care Center
01.2024 - 04.2024
Medical Assistant Intern
New Health Medical Center
12.2023 - 03.2024
Master of Science - Pediatric Nursing
Arizona College of Nursing
High School Diploma -
North Miami Senior High
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
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