Jovetta Witherspoon
Kinston,NC
Summary
Proven to excel in cosmetology, I leveraged skills in hair styling and exceptional customer service at De’Sheray Salon LLC, enhancing client satisfaction and retention. Mastering balayage and sanitation practices, I contributed to a noticeable increase in salon revenue. My dedication to continuous education and social media marketing significantly attracted new clientele, establishing a loyal customer base and boosting salon bookings.
Overview
1
1
year of professional experience
Work History
Cosmetology-student
De’Sheray Salon LLC
Kinston, NC
10.2023 - 05.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate Of Arts And Sciences - Cosmetology
Lenoir Community College
Kinston, NCSkills
- Hair Styling
- Sanitation Practices
- Continuing education
- Blowout Techniques
- Updo creations
- Chemical treatments
- Highlighting methods
- Haircutting techniques
- Balayage technique
- Waxing services
- Cosmetology
- Hair extensions
- Hair texture management
- Facial Treatments
- Men's grooming
- Hair braiding
- Social Media Marketing
- Eyelash Extensions
- Shampooing and Conditioning
- Tool, Equipment, and Surface Sanitizing
- Appointment Scheduling
- Clear Communication
- Hair Cutting and Trimming
- Men and women haircuts
- Chemical Application
- Social skills
- Facials and makeup applications
- Scalp treatments
- Dye and Tint Application
- Product Knowledge
- Highlights and lowlights
- Styling Suggestions
- Scalp Massage
- Decision-Making
- Creativity and Originality
- Customer Consultation
- Nail Care
- Waxing treatments
- Beauty Treatment Recommendation
- Nail Polish Application
- Relationship Building
- Adaptable to Changing Client Needs
- Workspace Organization
- Hair maintenance expert
- New Technique Development
- Schedule Management
- Nail Treatments
- Eyebrow Shaping
- Fashion trends
- Scalp Care
- Cuts for women
- Wig Styling
- Esthetics
- Persuasion and Personal Influence
- Electronic Calendar Management
- Lash and eyebrow maintenance
- Facial Hair Removal
- Relationship building and management
- Health Code Compliance
- Product expertise
- Strong manual dexterity
- Trend expert
- Word Processing
- Color matching master
- Supply Ordering and Management
- Cuticle trimming
- Clipper and Trimmer Operation
- Service Marketing
- Moustache Trimming
- Razor cutting expert
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
Timeline
Cosmetology-student
De’Sheray Salon LLC
10.2023 - 05.2024
Associate Of Arts And Sciences - Cosmetology
Lenoir Community College