Jovi Ramirez
Centennial,CO
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
25
25
years of professional experience
Work History
Contract Work
Robert Half
06.2019 - 03.2024
- Invoice coding, payment application against invoices, re-image computers, data entry.
- SuiteSpot – REIT was moving to a new platform for residential maintenance requests & unit turnover. While in this transition, updates made in the new platform, SuiteSpot, had to be manually updated in leasing platform, OneSite for all move in/out and make ready dates for roughly 35k units nationwide.
Dispatch Supervisor
All American Ambulance
09.2012 - 05.2013
- Implemented Emergency Medical Dispatch triage intake policies and protocols based on current Denver Metro EMS protocols, including forms, dispatch manual and procedures
- Coordinated and arranged all incoming transport requests from facilities and private parties
- Based on patient's current chief complaint and medical condition, using preset triage questions, coordinated and dispatched the proper transport of either BLS, ALS, or Wheelchair
- Maintained all call and transport records, provided call statistics such as call types, runs per rig, cancellations, etc. to upper management, and train all personnel working in Dispatch
- Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance.
EMT
All American Ambulance
06.2012 - 09.2012
- Functions within the scope of care as defined by state, regional and local regulatory agencies
- Perform patient assessment, assessing nature and extent of illness or injury to establish and prioritize medical procedures
- Continually assesses the patient enroute to the emergency facility, administers additional care as indicated or directed by medical control
- Reports verbally and in writing, observation and emergency medical care of the patient at the emergency scene and in transit, to the receiving medical facility staff for purposes of records and diagnostics
- Upon request provides assistance to the receiving medical facility staff
- Restocks and replace used linens, blankets and other supplies, cleans all equipment following appropriate disinfecting procedures, re-check of all equipment to ensure unit is ready for the next run.
EMT
Patriot Ambulance
09.2010 - 02.2011
- As an Attendant, provided patient care for various types of transports including dialysis, discharge from hospital, psychiatric transfers, and law enforcement medical transfers throughout Los Angeles County
- Provide bleeding control/shock management, oxygen administration via cannula, NRV mask, and blow by, immobilization (long board, joint, and long bone), c-spine, and tracheostomy monitoring
- Documented patient information, including vitals and current medical condition prior to transport, alerting appropriate staff with any pertinent assessment findings prior to or during transport
- Averaged 12 transports per 12-hour shift segment.
EMT Trainee
American Medical Response - Ventura Division
01.2010 - 05.2010
- Perform patient assessment, assessing nature and extent of illness or injury to establish and prioritize medical procedures, provide bleeding control/shock management, prepare IV and saline lock set up, administer 12 and 4 leads to assist ALS, prep medications for administration by Paramedic, administer c-spine, and traction splint
- Coordinate response and patient treatment with other emergency medical team members including police and fire department personnel
- Observe, record, and report to physician or nurse the patient's condition or injury, the treatment provided, and reactions to drugs and treatment
- Restocks and replace used linens, blankets and other supplies, cleans all equipment following appropriate disinfecting procedures, re-check of all equipment to ensure unit is ready for the next run.
Dispatcher
American Medical Response - Ventura Division
01.2008 - 12.2009
- Process IFT requests from medical facilities and private parties
- Obtain patient information and make appropriate transport priority decisions
- Take information for standby request, field calls to appropriate supervisors and/or departments for inquiries and complaints
- Audit and maintain IFT tickets for signature compliance
- Provide call detail to crews, including times and run information, schedule C7 meal breaks for all on duty 12-hour cars, work with Ventura County 911 dispatchers to pull units for transports, and other duties as assigned by on duty supervisor.
Product Developer
Recruitment Specialists
04.1999 - 12.2007
- Using Corel, Adobe Photoshop, and Adobe Imageready software convert various images to JPEG or GIF format for uploading onto web site
- Responsible for monthly callbacks to track fire departments nationwide regarding job/recruitment information
- Call and verify employment information to ensure information is correct
- Update website daily with new and updated information regarding job for web members
- Training of new employees of all procedures and policies of the office and oversee all managerial duties as needed i.e
- Office manager on vacation or out sick
- Provide customer service, input customer data, bill accounts accordingly, troubleshoot and reconcile customer accounts, and purge customer accounts as needed
- Sending customers updated information on all new supplies and services available perform delinquent account collections
- Order inventory needed to fill customer orders, receive and check in ordered stock, pull, package, and ship customer orders
- Answer and direct all incoming calls, process mail daily, Opening and closing procedures, general upkeep of office.
Skills
- Prioritizing Situations
- Attention to Detail
- Multitasking
- Accuracy and Precision
Timeline
Contract Work
Robert Half
06.2019 - 03.2024
Dispatch Supervisor
All American Ambulance
09.2012 - 05.2013
EMT
All American Ambulance
06.2012 - 09.2012
EMT
Patriot Ambulance
09.2010 - 02.2011
EMT Trainee
American Medical Response - Ventura Division
01.2010 - 05.2010
Dispatcher
American Medical Response - Ventura Division
01.2008 - 12.2009
Product Developer
Recruitment Specialists
04.1999 - 12.2007