Joviana Smith
Auburn,WA
Summary
Versatile and dynamic professional with a consistent record of providing client support, advocacy, and resources to individuals and families in need. Impressive reputation of managing client-centered care plans that address essential medical, social and economical needs.
Overview
9
9
years of professional experience
Work History
Medical Assistance Specialist 3
Washington State Health Care Authority
Olympia, WA
06.2023 - Current
- Leveraged strong customer service skills to build relationships with clients.
- Analyzed and managed quantative and qualitative data to determine program eligibility decisions.
- Utilized and mastered multiple interdependent government-based electronic systems.
- Collaborated with other Washington state agencies, to help clients receive equitable access to medical care.
- Garnered profient comprehension of federal and state eligibility laws and regulations (WAC and RCW) in relations to eligibility decisions.
Patient Referral Coordinator
Da Vita Inc.
Tacoma, WA
11.2019 - 05.2023
- Acted as a liaison between patients, families, insurers and medical staff.
- Offered compassion, transparency and tact to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Utilized electronic medical record system for efficient tracking of patient referrals and documentation.
- Followed compliance regulations related to HIPAA privacy laws when handling patients confidential information.
Administrative Assistant
Western Washington University
Bellingham, WA
09.2015 - 06.2019
- Joyously greeted and serviced the diverse student population.
- Screened students inquires, and helped resolved issues or directed major concerns to appropriate personnel.
- Maintained calendars, schedule meetings and set appointments for management team.
- Managed and developed strategies to streamline and improve daily office procedures.
- Supported student talent acquisition searches, recorded new hires, transfers, terminations, changes in job classifications and merit increases to hr information systems.
Education
Bachelor Of Arts - Sociology
Western Washington University
Bellingham, WA06.2019
Skills
- Attention to detail
- Case Management
- Client Advocacy
- Critical thinking
- Conflict Resolution
- Cross-Cultural Competence
- Emotional intelligence
- Resource Coordination
- Time management
- Data analysis
- Microsoft Office
- Quantitative/ Qualitative research methodologies
References
References available upon request.
Timeline
Medical Assistance Specialist 3
Washington State Health Care Authority
06.2023 - Current
Patient Referral Coordinator
Da Vita Inc.
11.2019 - 05.2023
Administrative Assistant
Western Washington University
09.2015 - 06.2019
Bachelor Of Arts - Sociology
Western Washington University