DANEISHA HODGES
Seattle,WA
Summary
I am a warm, detail-oriented public service and administrative professional with 11 years of experience supporting patients, library patrons, medical providers, and state program operations with empathy, clarity, and accuracy. I thrive in roles where I can combine people centered service with exceptional organizational skills, whether I'm managing high volume cases, coordinating documentation across teams, or assisting library patrons with essential resources. I take pride in creating a calm, welcoming environment while ensuring workflows stay efficient, compliant, and error-free. I'm excited to bring my communication skills, customer-focused approach, and commitment to high quality support to a team.
Overview
14
14
years of professional experience
Work History
Medical Assistance Specialist 3
Health Care Authority
Federal Way, Washington
04.2026 - Current
- Determined eligibility for HCA Medicaid, Chip, and other state funded medical assistance programs.
- Answered inquiries, resolved questions, updated eligibility records and maintained medical care for Washington residents.
- Worked in partnership with advocates, providers, Health Benefit Exchange, other state agencies, and community-based organizations to provide clarification, resolve disputes, solve problems, coordinate referrals to answer inquiries.
Circulation Attendant
San Antonio Public Library
City of San Antonio, TX
06.2025 - 04.2026
- Strengthened branch operations and front-line service delivery across a high-volume public library serving diverse community needs. Led high-impact public service interactions, supported circulation workflows, and enhance community access to essential resources, technology, and literacy services.
- Led daily public service operations across multiple service points, supporting 150-200 patrons per week and ensuring efficient circulation, account management, and material access for the community.
- Streamlined circulation workflows by processing and pulling 60+ holds per shift, contributing to systemwide material flow and reducing wait times for requested items.
- Enhanced digital literacy and technology access by providing one-on-one support for computer use, printing, scanning, faxing, online forms, and basic troubleshooting, especially for seniors and first-time users.
- Advanced community resource navigation, connecting 10+ patrons daily with essential city and government programs such as SNAP, Medicaid, utility assistance, housing resources, and workforce development.
- Maintained an expert understanding of local services and city programs, enabling accurate, compassionate, and culturally.
Administrative Associate
Metro Health Department
City of San Antonio
08.2021 - 12.2024
- Provided high-level administrative, operational, and program support for a busy public health clinic serving an average of 45+ patients per day plus hundreds more through citywide mobile vaccination pop-up clinics. Supported clinical leadership, coordinated multi-department communication, and maintained accurate documentation critical for compliance, reporting, and service delivery.
- Strengthened clinic operations by managing high-volume administrative workflows, patient documentation, and record verification across a 12-member multidisciplinary team, ensuring accuracy, timely availability, and compliance with City and public-health standards.
- Supported public health initiatives by processing and organizing hundreds of vaccination forms and patient records from mobile pop-up clinics, ensuring documentation met quality and audit requirements. Improved interdepartmental communication with provider offices, external partners, and internal divisions-reducing response delays by 15% and expediting client and member support.
- Strengthened financial accuracy by processing 130+ invoices monthly, ensuring precise coding, documentation review, and alignment with City procurement standards.
Unit Clerk
University Health System
City of San Antonio
02.2012 - 05.2021
- Provided comprehensive administrative, documentation, and communication support for a high-volume surgical department averaging 150 procedures per week. Ensured seamless coordination between providers, accurate recordkeeping, and timely patient movement across the perioperative continuum.
- Ensured surgical readiness by retrieving, preparing, and quality-checking medical charts for 150+ weekly procedures, verifying completeness, resolving documentation discrepancies, and maintaining strict compliance with hospital and regulatory standards.
- Strengthened clinical workflows through large-volume record verification in Epic and Meditech, provider outreach for missing information, and consistent communication with surgeons, anesthesiologists, clinics, and support teams.
- Supported high-volume patient flow by managing 90+ daily admissions, discharges, and transfers, insurance verification, prior authorizations, coordinating with nursing leadership, and maintaining accurate billing, charting, and claims-related documentation.
- Delivered high-impact administrative support in a call center environment handling 80+ calls per day, including member verification, health plan inquiries, and surgical authorization coordination, ensuring timely prior authorizations for 150+ weekly procedures and preventing scheduling delays.
Education
Associates of Science - Biology
San Antonio College
San Antonio, TX12-2024
Skills
- Information & Records Management
- Data Integrity & Compliance
- Patient & Patron Advocacy
- Trauma Informed Communication
- Administrative Support
- Process Improvement
- Cross Functional Collaboration
- Electronic Health Records (Epic/Meditech)
- State Database Navigation
Timeline
Medical Assistance Specialist 3
Health Care Authority
04.2026 - Current
Circulation Attendant
San Antonio Public Library
06.2025 - 04.2026
Administrative Associate
Metro Health Department
08.2021 - 12.2024
Unit Clerk
University Health System
02.2012 - 05.2021
Associates of Science - Biology
San Antonio College