Jovita Ramos
Vancouver
Summary
Dedicated healthcare professional with a strong foundation in ophthalmic care, skilled in performing diagnostic tests and assisting with patient care. Demonstrating the ability to support ophthalmologists effectively while promoting a collaborative team environment, demonstrating adaptability and a commitment to achieving exceptional results. Proficient in utilizing specialized equipment and enhancing patient communication, consistently maintaining the highest standards of care. Passionate about contributing to quality healthcare delivery and improving patient outcomes through skilled support and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Retina NW
Portland, OR
09.2023 - Current
- Capture high quality OCT images to support physician diagnosis and treatment planning
- Organize lidocaine, betadine, and other supplies to prepare for daily procedures
- Screen patients by updating medical histories, documenting new or worsening symptoms, and performing diagnostic assessments including Tonopen IOP measurements, visual acuity testing, pupillary light reflex evaluation, Confrontational fields assessment, and Amsler Grid testing
- Apply ophthalmic medications, including dilating drops, to prepare patients for comprehensive examinations
- Instill anesthetic drops and assist providers during minor in‑office procedures
- Prepare patients for intravitreal injections by sterilizing the ocular surface with betadine and iodine solutions
- Assist physicians during injection procedures, ensuring sterile handoffs and supporting patient comfort
- Rinse and clean the eye post‑procedure to ensure complete removal of antiseptic agents and reduce irritation
- Review treatment consent forms and aftercare instructions with patients to promote understanding and adherence
- Support front desk operations, including scheduling appointments and managing patient check‑in and check‑out workflows
Patient Coordinator
Mt View Eye Care
Vancouver, WA
03.2022 - 09.2023
- Increased front‑office efficiency through effective multitasking, strong organizational skills, and attention to detail
- Scheduled and rescheduled patient appointments to maintain an efficient and organized clinic schedule
- Monitored appointment cancellations and no‑shows, implementing strategies to minimize scheduling disruptions
- Checked patients in and out, collected copays, and ensured billing accuracy based on insurance coverage
- Ensured accuracy of insurance information by verifying coverage details ahead of each visit for smooth appointment processing
- Managed patient communications through Weave text messaging and email platforms, addressing questions and concerns promptly
- Addressed billing inquiries and explained insurance‑related charges in clear, accessible language
- Submitted insurance claims to both medical and vision providers accurately and in a timely manner
- Handled fax communications, including sending referrals and chart notes, and reviewing incoming documents for provider follow‑up
- Coordinated referrals to specialists, following up with patients to confirm appointments and provide necessary instruction
- Provided Spanish translation services to ensure clear communication and support for Spanish‑speaking patients
- Answered multi‑line phones professionally, directing calls to appropriate departments and providing exceptional front‑office support
- Resolved patient inquiries and concerns promptly, fostering a positive and supportive experience within the practice
Patient Coordinator
Alberta Eye Care
Portland, OR
05.2021 - 03.2022
- Scheduled and rescheduled patient appointments to maintain an efficient and organized clinic schedule
- Checked patients in and out, collected copays, and ensured accurate documentation for billing and insurance purposes
- Followed up with patients regarding treatment plans, appointment needs, and ongoing care coordination
- Ordered contact lenses and coordinated insurance benefits to maximize patient coverage and satisfaction
- Performed general administrative tasks, including faxing documents, managing office emails, and handling incoming calls with professionalism
Education
Associate of Arts - Oregon transfer degree
Portland Community College
06-2026
Skills
- Medical history documentation
- Visual field testing
- Intraocular pressure measurement
- Retinal procedure assistance
- Amsler grid testing
- Attention to detail
- Patient care and education
- Scheduling
- Spanish fluency
- Insurance verification
Certification
BLS Certified
LANGUAGES
English
Spanish
Timeline
Ophthalmic Technician
Retina NW
09.2023 - Current
Patient Coordinator
Mt View Eye Care
03.2022 - 09.2023
Patient Coordinator
Alberta Eye Care
05.2021 - 03.2022
Associate of Arts - Oregon transfer degree
Portland Community College